Account
Other Nexmo-related information such as billing/finance, dashboard or website issues.
About Support
Current Known Issues
Security and Compliance
- Which IP addresses should I allow to receive requests related to my traffic from the Vonage API Platform?
- "An existing connection was forcibly closed by the remote host"
- How can I download my data from Nexmo?
- How long does Nexmo store data for?
- Best Security Practices for your Nexmo Account
- How to ensure HIPAA compliance when using Nexmo's platform
Billing and Payments
- How do I set up automatic payments?
- Auto reload failures
- Automated support emails
- Bank Transfers not Showing in Payment History
- Can I make a payment using a credit card?
- Can I use the same credit card or PayPal account for multiple Nexmo accounts?
Dashboard - Account Settings
- How do I change my API secret?
- Delivery By Month Metrics
- How do I close my account?
- How to setup HTTP Basic authentication for my webhook URL?
- What browsers and resolutions are supported by the Dashboard?
- Team members and user management
