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Does the call recording continue when using Payments over the Phone?


Question

If a call is recorded and Payments over the Phone are triggered, does the payment information get recorded in the call recording?

Applies To

  • Payments over the Phone
  • Voice API

Answer

When the call is recorded and the call flow includes a Pay NCCO action, the recording will continue but there will only be silence when the caller is providing the payment information.

Additional Information

Payments over the Phone are currently offered as Developer Preview.

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