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Origin-Based Surcharges on Calls to UK Numbers


Question

Why do I see additional charges when calling UK numbers from an international destination?

Applies To

  • International Calls
  • UK Numbers
  • Mobile Numbers
  • Billing

Answer

In spring 2021, the regulatory organization overseeing communications services in the UK announced several changes which affect the pricing of calls from abroad to UK numbers, enabling global carriers to apply surcharges on some international calls.

In response to these changes, effective 1 August 2021, Vonage is passing on these surcharges for some international voice calls terminating in the UK.

Surcharges rates are differ based on terminating destination:

  • Voice calls from specific international locations to UK mobile numbers
  • Voice calls from specific international locations to UK geographic areas

Pricing band depends upon where the call originates from. To avoid surcharges on your international calls, ensure you are using a Vonage number as the call origin, from one of the Band 0 countries.

Additional Information

While Vonage will attempt to locate and update missing or incorrect numbers, when the terminating number is missing, unknown, or incorrect, the highest-price band will be applied.

Surcharges are subject to change. In the event of a surcharge change, users will be notified.

Surcharges are separate from the usual outbound call rate. Origin-based surcharges are billed per second and applied at a pence-per-minute rate.

See the tables below for origin-based surcharge rates. To locate the pricing band for a particular call origin, locate the originating country and prefix. To determine the pence-per-minute charge, locate the band to see the rates for numbers terminating to UK geographic locations and UK mobile numbers.

Table 1: Rate by Band (Pence-per-Minute)

Band UK Geographic UK Mobile

0

0

0

1

0.5706

29.621

2

0.8706

22.921

3

2.5706

39.621

4

4.9706

14.621

5

6.2706

29.621

6

8.0706

12.621

7

9.4706

49.621

8

13.5706

49.621

9

25.7706

199.621

10

0

199.621

11

25.7706

199.621

Table 2: Originating Country and Corresponding Band

Country Prefix Band

ARGENTINA

54

0

AUSTRIA

43

0

BELGIUM

32

0

BRAZIL

55

0

BULGARIA

359

0

CANADA

1250

0

CANADA

12041

0

CANADA

1600444

0

CHINA

86

0

CROATIA

385

0

CYPRUS

357

0

CZECH REPUBLIC

420

0

DENMARK

45

0

ESTONIA

372

0

FINLAND

358

0

FRANCE

33

0

GERMANY

49

0

GREECE

30

0

HUNGARY

36

0

ICELAND

354

0

IRELAND

353

0

ISRAEL

972

0

ISRAEL OUTLYING

97222

0

ISRAEL OUTLYING

97256

0

ITALY

39

0

JAPAN

81

0

KOREA SOUTH

82

0

LATVIA

371

0

LIECHTENSTEIN

423

0

LITHUANIA

370

0

LUXEMBOURG

352

0

MALTA

356

0

MEXICO

52

0

NETHERLANDS

31

0

NORWAY

47

0

PERU

51

0

POLAND

48

0

PORTUGAL

351

0

PUERTO RICO

1787

0

ROMANIA

40

0

RUSSIA

7

0

SINGAPORE

65

0

SLOVAKIA

421

0

SLOVENIA

386

0

SPAIN

34

0

SWEDEN

46

0

SWITZERLAND

41

0

UNITED STATES

1

0

USA HAWAII

1808

0

VATICAN

379

0

AUSTRALIA

61

1

BANGLADESH

880

1

CHILE

56

1

COLOMBIA

57

1

FRENCH GUIANA

594

1

MARTINIQUE

596

1

MOROCCO

212

1

NEW ZEALAND

64

1

ALASKA

19071

2

ANDORRA

376

2

BERMUDA

1441

2

BRUNEI DARUSSALAM

673

2

COSTA RICA

506

2

FAROE ISLANDS

298

2

GUAM

1671

2

INDIA

91

2

KAZAKHSTAN

77

2

KAZAKHSTAN

772

2

KUWAIT

965

2

MALAYSIA

60

2

MAYOTTE

2622

2

MONGOLIA

976

2

NORTHERN MARIANA

167

2

PANAMA

507

2

PARAGUAY

595

2

SAN MARINO

378

2

SWAZILAND

268

2

TAIWAN

886

2

TURKEY

90

2

URUGUAY

598

2

U.S. VIRGIN ISLANDS

134

2

VENEZUELA

58

2

ALGERIA

213

3

ANGOLA

244

3

BHUTAN

975

3

EGYPT

20

3

GREENLAND

299

3

INDONESIA

62

3

LEBANON

961

3

MONACO

377

3

NAMIBIA

264

3

NEPAL

977

3

NETHERLANDS ANTILLES

599

3

NIGERIA

234

3

PAKISTAN

92

3

THAILAND

66

3

ARMENIA

374

4

ARUBA

297

4

BAHRAIN

973

4

DOMINICAN REPUBLIC

1809

4

GUYANA

592

4

REUNION

262

4

SAUDI ARABIA

966

4

SUDAN

249

4

TURKMENISTAN

993

4

UZBEKISTAN

998

4

BARBADOS

1246

5

BOLIVIA

591

5

CAMEROON

237

5

CAPE VERDE

238

5

ECUADOR

593

5

IRAQ

964

5

KENYA

254

5

MAURITIUS

230

5

OMAN

968

5

PHILIPPINES

63

5

TAJIKISTAN

992

5

YEMEN

967

5

CAYMAN ISLANDS

1345

6

DOMINICA

1767

6

IRAN

98

6

JORDAN

962

6

QATAR

974

6

SAINT MAARTEN

17211

6

SOUTH AFRICA

27

6

SRI LANKA

94

6

ST VINCENT

1784

6

UKRAINE

380

6

AFGHANISTAN

93

7

ALBANIA

355

7

AMERICAN SAMOA

1684

7

ANGUILLA

1264

7

BOSNIA AND HERZEGOVINA

387

7

BOTSWANA

267

7

BRITISH VIRGIN ISLANDS

1284

7

ERITREA

291

7

GRENADA

1473

7

KOSOVO

383

7

MALI

223

7

MOLDOVA

373

7

MONTENEGRO

382

7

MOZAMBIQUE

258

7

MYANMAR

95

7

PALAU

680

7

PALESTINE

970

7

SAINT LUCIA

1758

7

SERBIA

381

7

ST KITTS AND NEVIS

1869

7

ST PIERRE AND MIQUELON

508

7

SURINAME

597

7

SYRIA

963

7

TURKS AND CAICOS ISLANDS

1649

7

UNITED ARAB EMIRATES

971

7

UNITED NATIONS OCH

888

7

ZIMBABWE

263

7

ANTIGUA AND BARBUDA

1268

8

BAHAMAS

1242

8

BELARUS

375

8

BENIN

229

8

BURKINA FASO

226

8

CENTRAL AFRICA

236

8

CONGO

242

8

DJIBOUTI

253

8

EAST TIMOR

670

8

ETHIOPIA

251

8

FIJI

679

8

GABON

241

8

GAMBIA

220

8

GHANA

233

8

GUINEA

224

8

HAITI

509

8

IVORY COAST

225

8

JAMAICA

1658

8

JAMAICA

1876

8

LIBERIA

231

8

LIBYA

218

8

MALAWI

265

8

MONTSERRAT

1664

8

NIGER

227

8

RWANDA

250

8

SENEGAL

221

8

SOMALIA

252

8

SOUTH SUDAN

211

8

TANZANIA

255

8

TOGO

228

8

TRINIDAD

1868

8

UGANDA

256

8

WALLIS AND FUTUNA

6811

8

ZAMBIA

260

8

AEROMOBILE

88299

9

ANTARCTICA

88234

9

ASCENSION

247

9

AUSTRALIA TERRITORIES

67

9

BURUNDI

257

9

CHAD

235

9

COMOROS

269

9

CUBA

53

9

DIEGO GARCIA

246

9

DR CONGO

243

9

DTAG SATELLITE

88228

9

EMSAT

88213

9

EQUATORIAL GUINEA

240

9

GLOBALSTAR

881890

9

GUINEA BISSAU

245

9

INTL NETWORK

88236

9

INTL NETWORK

88237

9

INTL NETWORK

88239

9

INTL NETWORK

88247

9

INTL NETWORK

88249

9

INTL NETWORK

883120

9

INTL NETWORK

883130

9

INTL NETWORK

883200

9

INTL NETWORK

8835130

9

INTL NETWORK

8835140

9

IRIDIUM

8816

9

LESOTHO

266

9

MADAGASCAR

261

9

MALDIVES

960

9

MAURITANIA

222

9

MCP SATELLITE

88232

9

NAURU

674

9

ONAIR

88298

9

PAPUA NEW GUINEA

675

9

SAINT HELENA

290

9

SAO TOME AND PRINCIPE

239

9

SEANET

882

9

SEYCHELLES

248

9

SIERRA LEONE

232

9

SOLOMON ISLANDS

677

9

THURAYA

88216

9

TONGA

676

9

TRISTAN

2908

9

TUNISIA

216

9

UPT VISIONNG

87810

9

VANUATU

678

9

VOXBON

8835

9

AZERBAIJAN

994

10

BELIZE

501

10

CAMBODIA

855

10

COOK ISLANDS

682

10

CYPRUS NORTH

90392

10

CYPRUS NORTH

9053382

10

CYPRUS NORTH

9054285

10

EL SALVADOR

503

10

FALKLAND ISLANDS

500

10

FRENCH POLYNESIA

689

10

GEORGIA

995

10

GIBRALTAR

350

10

GUADELOUPE

590

10

GUATEMALA

502

10

HONDURAS

504

10

HONG KONG

852

10

INMARSAT

870

10

KIRIBATI

686

10

KOREA NORTH

850

10

KYRGYZSTAN

996

10

LAOS

856

10

MACAO

853

10

MACEDONIA

389

10

MARSHALL ISLANDS

692

10

MICRONESIA

691

10

NEW CALEDONIA

687

10

NICARAGUA

505

10

NIUE

683

10

TOKELAU

690

10

TUVALU

688

10

VIETNAM

84

10

WESTERN SAMOA

685

10

INVALID CLI

n/a

11

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