Canada Long Virtual Number Restrictions

Canadian Long Virtual Numbers

  • Long virtual numbers can deliver to all Canada carriers.
  • Limited numeric sender only. In the From field you need to specify your pre-approved Canadian (or US) virtual number in international format, for example, 18479121345. Otherwise your message will get rejected with reject code 15 Illegal Sender Address - rejected. You can purchase pre-approved long virtual numbers from the Numbers tab in your Vonage API account dashboard.
  • You will receive network delivery receipts instead of handset DLRs when sending to Canada. See chart below.
  • Binary, vCard, unicode, and long SMS are not supported by Canadian carriers.
  • Euro symbol (€) and some accented characters are not supported by Canadian Carriers.
  • You may send a maximum of 1 SMS per second and per virtual number in Canada due to local carriers regulations. If you send messages more quickly, the messages will be rejected. If you require higher throughput, you can purchase more numbers and spread your traffic across your numbers. For example, 10 numbers = 10 SMS per second.
  • Maximum of roughly 500 messages per day and per long virtual number. If this is exceeded your number will be blocked and will no longer work.
  • For high throughput needs a dedicated short code would be the optimal solution.

Restricted Content

All CA Numbers traffic adheres to the CWTA guidelines. For more information, see the CWTA Handbook.

  • Betting
  • Cannabis
  • Emergency Notifications
  • Gambling

Canadian Carriers Delivery Receipt Support


Gateway Accepted/Rejected

Carrier Ack/Nack

Handset Delivery Receipt

Bell Mobility


Rogers + Vidéotron

Telus Mobility + Koodo

SaskTel Mobility

Manitoba Telecom Services (MTS)

Aliant Mobility

Virgin Mobile CA

NorthernTel Mobility

Télébec Mobilité

Vidéotron 3G

Freedom Mobile



Additional Information

For more information, see the following articles:

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