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Canada Toll-Free Numbers Features and Restrictions


Question

What are the features and limitations of Canadian toll-free numbers?

Applies To

  • Canada
  • Toll-Free Numbers

Answer

Features

  • All of the North American Numbering Plan (NANP) uses the same toll-free numbers.
  • All Vonage Numbers reach all NANP countries.
  • All of these toll-free numbers are listed under US Toll-Free on the Vonage API account dashboard.
  • Toll-free numbers can deliver to all Canadian carriers.
  • You will receive network delivery receipts instead of handset DLRs when sending to Canada.
  • You will be charged for outbound and inbound SMS.
  • All toll-free SMS in Canada should be verified. It is recommended that you go through a verified sender process for optimal delivery. Contact your account manager or submit a Support request for more information.

Restricted Campaigns for all Canadian Numbers

All Canadian number traffic adheres to the CWTA guidelines. For more information, see the CWTA Handbook.

  • Auto Loans
  • Betting
  • Cannabis
  • Credit Repair
  • Cryptocurrency
  • Debt Collection
  • Debt Consolidation
  • Deceptive Marketing
  • Deceptive Work-from-Home Programs
  • Emergency Notifications
  • Federally Illegal Drugs
  • Fraud or Scams
  • Gambling or Sweepstakes
  • Get Rich Quick Campaigns
  • Lead Generation
  • Mortgage Loans
  • Multi-Level Marketing
  • Pay Day Loans
  • Pornography
  • Profanity or Hate Speech
  • Risk Investment Opportunities
  • Stock Alerts
  • Student Loans
  • Tobacco
  • Vape

Messages directed through Canadian operators shall not:

  1. Be related to narcotics, marijuana, steroids, or other controlled substances, drug paraphernalia, ammunition, firearms, adult-oriented content or services;
  2. Involve purchases of real property, annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card;
  3. Offer for sale items before the sender has control or possession of the item;
  4. Offer for sale traveler’s checks or money orders, currency exchanges or check cashing;
  5. Provide credit repair or debt settlement services;
  6. Where the program includes “psychic service," specifically inform recipients that they will win a lottery or any games/contests, or become bankrupt/poor/destitute; or
  7. Make specific health-related diagnosis or tell a message recipient that he/she or anyone they know will die or become terminally ill.

Behaviors that may cause blocking on Canadian toll-free numbers:

  • Rotating toll-free Sender IDs
  • Short URLs such as bit.lys

Additional Information

For more information, see the following articles:

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