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A2P 10DLC Campaign Use Case Registration Guide

Major US carriers have announced their requirements for SMS A2P (application to person) messaging using 10 digit geographic numbers, also known as 10 DLC. This new standard provides many benefits to our customers including supporting higher messaging speeds and better deliverability.

 

Customers using the Vonage SMS API to send traffic from a +1 Country Code 10-Digit Long Code into US networks will need to register a brand and campaign in order to get approval for sending 10 DLC messages.  

  • The guide below outlines what you need to know about campaign registration for 10DLC messages. For help on registering your  brand(s), you can view this brand registration guide.  
  • Customers can only send messages with the same use case that have been registered with their campaign
  • Resellers of Vonage SMS services will, in most cases, need to register their customers' brands and campaigns for them.
  • US numbers can no longer be shared across brands which includes both geographic numbers and US Shared Short Codes

10DLC Campaign Registration Guide

Campaigns are a container for the details of the messages sent and will contain information such as use case, subscriber opt-in/out, and associated numbers with the campaign. It is important to understand which use case and numbers are required for a campaign before they are registered for 10DLC messaging. 

Campaign Types

  • Standard Campaigns: Basic use cases that usually do not require additional review.
  • Special Campaigns: Use cases that will require additional Brand vetting.  These are more complex or unusual use cases and requirements such as political, emergency traffic and trials accounts.  Don’t worry, our Vonage 10DLC specialists will help guide you through.

Name

Category

Description

2FA

Standard

Any authentication, verification or one-time passcode (OTP)

Account Notification

Standard

Standard notification for account holders, relating to and being about an account

Customer Care

Standard

All customer interaction, including account management and customer support

Delivery Notifications

Standard

Information about the status of the delivery of a product or service

Fraud Alert Messaging

Standard

Messaging regarding potential fraudulent activity on an account

Higher Education

Standard

Campaigns created on behalf of Colleges or Universities. It also includes School Districts and education institutions that fall outside of any "free to the consumer" messaging model

Low Volume Mixed

Standard

Small throughput, any combination of use-cases. Examples include: test, demo accounts

Marketing

Standard

Any communication with marketing and/or promotional content

Mixed

Standard

Any undeclared combination of use-cases

Polling and voting

Special

Requests for surveys and voting for non political arenas

Public Service Announcement

Special

An informational message that is meant to raise the audience's awareness about an important issue

Security Alert

Special

A notification that the security of a system, either software or hardware, has been compromised in some way and there is an action you need to take

Carrier Exemptions

Special

Exemption by Carrier, can only be approved through manual review and or vetting process

Charity

Special

Communications from a registered charity aimed at providing help and raising money for those in need. Includes: 5013C Charity. Does not include: Religious organisations

Conversational Messaging

Special

Peer-to-peer app-based group messaging with proxy/pooled numbers. Supporting personalized services and non-exposure of personal numbers for enterprise or A2P communications

Emergency

Special

Notification services designed to support public safety / health during natural disasters, armed conflicts, pandemics and other national or regional emergencies

Sweepstakes

Special

All sweepstakes messaging

Political

Special

Part of organised effort to influence decision making of specific groups. All campaigns to be verified. Only federal campaigns

Social

Special

Communication within or between closed communities. For example: influencers' alerts

Large CSP Trial

Special

Large CSP Trial Offers with strict controls and MNO audit rights - MO opt in

AT&T Campaign Categorization & Throughput

AT&T categorizes campaigns in order to manage throughput and cost per campaign registration.

  • TPM - Throughput per minute
  • TPS - Throughput per second
  • Risk Level - Is defined by the scoring of the Brand during registration

Class

Risk Level

Use Case

Type

TPM

TPS

A

Standard

(low risk)

2FA/ Authentication Customer Care

Marketing Mixed / Marketing Operations Higher Education

Declared

1,800

30

B

Mixed

1,800

30

C

Standard

(medium risk)

Declared

300

5

D

Mixed

300

5

E

Standard

(high risk)

Declared

30

0.08

F

Mixed

30

0.08

P

Special

Charity

Special

60

1

S

Special

Social

Special

60,000

1,000

Q

Special

Political

Special

3,000

50

X

Special

Emergency

Special

3,000

50

Z

Special

CSP Trial

Special

60

1

Y

Special

Trusted carrier exception

Special

1,800

30

W

Special

Less trusted exception

Special

1,800

30

 

T-Mobile Brand Risk Score & Throughput

Daily Quota mapping for T-Mobile

High

3rd Party

75-100

200k

High-Performance

Default

75

200k

Upper-Mid

3rd Party

50-74

40k

Low-Performance

Default

0-24

2k

Low

3rd Party

0-24

2k

Lower-Mid

3rd Party

25-49

10k

Special

N/A

Discretionary

Discretionary

 

Subscriber Information & Message Content

Each campaign registered for 10DLC requires a full brand and campaign use case analysis in order to determine registration approval.. There may be additional data and messages content types that will require additional approvals, like embedded links within the message content. Subscriber management is also another key area which we will see more requirements from carriers.  Our Vonage 10DLC specialists will guide you through this approval process and have included some additional considerations below.

Name

Description

Notes

Subscriber Opt-in

Record that the subscriber has opted into the receiving the messages.

 

Subscriber Opt-out

Does the subscriber have the ability to opt-out of receiving messages through keywords e.g. “STOP“, “QUIT“, etc.

 

Subscriber Help

Is there a 'help' mechanism through MO help key words such as 'HELP', 'INFO'.

 

Age Gated

Is message content age gated

 

Direct Lending

Do the messages contain any direct lending or loan arrangement content?

 

Affiliate Marketing

Are the messages controlled by an affiliate other than the brand?

 

Embedded Link

Is there a call-to-action link/URL to be embedded in all messages sent.

 

Embedded Phone

Is there a call-to-action phone number to be embedded in all messages.

 

Number Pool

If a campaign is using over 50 numbers it needs to be specified as using a Pool as this can be seen as trying to snowshoe.

 

Minimum Number of Use Cases

Minimum number of message examples for approval

 

Maximum Number of Use Cases

Maximum number of message examples for approval

 

Registering a Campaign

Selecting a Use Case

There are 2 main categories:

  1. Standard - covers most use cases and content types
  2. Special - more complex or unusual use cases and requirements such as political, emergency traffic and trials accounts

 

The definitions are clear, however there are some that most likely need a little more explanation:

  • Standard:Mixed - It would be easier to create only “Mixed” campaigns. This may be seen as avoidance of following guidelines of specifying traffic so this use case should be used with caution
  • Standard:Low Volume Mixed - This would be assigned to a brand with a higher risk rating, most likely we would not want to register a campaign against this type of use case
  • Special:Large CSP Trial - Only relates to a Service Provider such as Vonage. If there is a valid case for one of our customers such as if they are a trading customer this could be selected
  • Special:Conversational Messaging - It’s important to note with 10DLC carriers are seeing any communications from a business to a subscriber to is not traditional P2P and must be registered for 10DLC
  • Special:Charity - Note that this may only be available to a “not for profit“ brand entity type

Providing subscriber and message information

One of the components of 10DLC is having clearer management of subscriber information and participation. Mobile Network Operators (MNO) may need to review values submitted and The Campaign Registry API may return responses defining what is required and what must not be used based on brand and campaign.

Subscriber Approval & Help

The following items may be required for approval.

  • Subscriber Opt-in - Record that the subscriber has opted into the receiving the messages.
  • Subscriber Opt-out - Does the subscriber have the ability to opt-out of receiving messages through keywords e.g. “STOP“, “QUIT“, etc.
  • Subscriber Help - Is there a 'help' mechanism through MO help key words such as 'HELP', 'INFO'.

Message Content

The following content could determine if a campaign is approved.

  • Age Gated - Is message content age gated
  • Direct Lending - Do the messages contain any direct lending or loan arrangement content?
  • Affiliate Marketing - Are the messages controlled by an affiliate other than the brand?
  • Embedded Link - Is there a call-to-action link/URL to be embedded in all messages sent.
  • Embedded Phone - Is there a call-to-action phone number to be embedded in all messages.

Number Management

Required to determined if a campaign can be misused.

  • Number Pool - If a campaign is using over 50 numbers it needs to be specified as using a Pool as this can be seen as trying to snowshoe.

Message Samples

Approval and delivery through the MNO can be dependent on whether the submitted content during campaign registration matches the content that is actually sent which why messages samples are required.

  • Minimum Number of Use Cases - Minimum number of message examples for approval

Maximum Number of Use Cases - Maximum number of message examples for approval

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