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How can I change the primary user?


Question

  • How do I change the primary user's email address?
  • How do I change the primary user?
  • The primary user has left the company; how can I access the account?

Context

You may need to change the primary user's email address to a group email address or any other primary contact for your account due to the primary user departing the company. However, it is always important that the primary user's email address is active and can receive notifications.

Answer

To change the primary user's email address, you will need to log in to Dashboard and select Edit Profile. You can then change the email address in the profile and verify your email address. If the primary user's email address is a personal mailbox, you may need to reset the password on the account first to gain access. The customer's IT department may have to reactivate the mail account to perform the password reset. Upon password reset, the customer can log in to the Dashboard to modify the primary email. 

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