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How do I unblock a network that has been blocked by Verify Velocity Rules?


Objective

Restoring Verify service to a network which has been blocked by Verify Velocity rules.

Applies To

  • Verify API
  • Velocity Rules
  • Blocked Network

Procedure

If you find your verify traffic has stopped and you have received error code 7 for a particular network, it may indicate that the block is due to velocity rules.

To unblock a network:

  • Validate the last verifications towards the network (or country) that was blocked, confirm whether they were legitimate verification attempts, and address any suspicious traffic by updating your fraud prevention rules.
  • After that, if you would like to restore service to this network, submit a support request and one of our support engineers will gladly assist you.
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