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How do I unblock a network that has been blocked by Verify Velocity Rule?

Question

  • How do I restore verify service to a network which has been blocked by verify velocity rule?

Answer

If you find your verify traffic has stopped and you have received error code 7 for a particular network, it may indicate that the block is due to a velocity rule.

Please follow the below recommendations for unblocking.

  • First, we recommend to validate the last verifications towards the network (or country) that was blocked, confirm whether they were legit verification attempts, and address any suspicious traffic by updating your fraud prevention rules.
  • After that, if you would like to restore service to this network, please contact support@nexmo.com and one of our support engineers will gladly assist you.

 

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