To port your numbers away from Nexmo, you would need to get in contact with the carrier that you would like to move the numbers to and follow their porting process. Please note that portability rules vary from one country to another, and that some countries/carriers might not support porting.
Information that you will be usually asked to provide when submitting a porting request:
- Account number - you can provide your Nexmo account number
- Invoice or Proof of ownership - you can take a screenshot of the “Your Numbers” section in your dashboard where the relevant phone number appears.
- Letter of Authorization, or LOA - will be provided by your new carrier
Once Nexmo receives the port away notification, we will email you to confirm your request.
If for any reason your port-away request is rejected, please contact us at firstname.lastname@example.org and let us know what number(s) you are trying to port out and the reason provided to you by your new carrier for why the port was rejected.
We are protecting our customers from unwanted port-aways. If the information that you provide does not match our records, then the port request will be rejected.