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What is the callback retry system for the Messages and Dispatch APIs?


Question

  • How long does Nexmo retry inbound WhatsApp messages?
  • Does Nexmo queue Messages and Disptach MO and DLRs for me, in case my server is down?
  • Why are my delivery receipt callbacks not delivered after 24 hours?
  • What happens to my inbound messages if my system has an outage?
  • What happens to my delivery receipt callbacks if my system has an outage?
  • what is the behaviour of the Messages API if my platform fails to reply to an inbound message with a 200 status code? 

Answer

Your handler must return a 200 status code to avoid unnecessary callback queuing. Customer webhooks that respond with HTTP 429 or 5XX responses will be attempted again by Vonage: our platform will initially retry callbacks with an interval of ~5s, and back off exponentially to 1min, 5mins, and 15mins for 24 hours. After this, the callback will expire from the queue on our platform and no longer retried.

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