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Verify On-demand Service to High-Risk Countries

Questions

Why am I getting error code 15 from your Verify API?

Why can I not complete a Verify request for x country?

Solution

Verify works with both fixed and mobile numbers in all countries around the world, excluding North Korea. Some of these countries are available on request only. 

On request only countries

As part of our Verify product offering, we take some proactive steps to restrict certain countries where we have seen our customers being used as a middleman for conducting illicit activities.

We understand that in some cases, these countries can be key demographics for our customers. If this is the case for your business, we are happy to work with you to determine how to provide this service in this region without exposing either Nexmo or you to any undue risk. Please contact your account manager or support@nexmo.com for further assistance.

Please note that if at any point we do detect behaviour that is deemed to be a danger to either business, we will take appropriate action to restrict this.

Error code 15

If you are receiving error code 15 in response to all your Verify API requests to one of the following countries then it is likely that that this is due to access being restricted:

Countries where Verify delivers on request only

ISO code

Country Name

AF

Afghanistan

AG

Antigua / Barbuda

AI

Anguilla

AL

Albania

AM

Armenia

AO

Angola

AW

Aruba

BB

Barbados

BF

Burkina Faso

BI

Burundi

BQ

Bonaire, Saint Eustatius and Saba

BZ

Belize

CD

Congo, Dem. Rep. of (former Zaire)

CF

Central African Republic

CG

Congo

CI

Côte d'Ivoire (Ivory Coast)

CM

Cameroon

DJ

Djibouti

DM

Dominica

DZ

Algeria

FM

Micronesia, (Federal States of)

GA

Gabonese Republic

GD

Grenada

GH

Ghana

GM

Gambia

GN

Guinea

GQ

Equatorial Guinea

GW

Guinea-Bissau

GY

Guyana

HT

Haiti

IQ

Iraq

JM

Jamaica

KM

Comoros

KN

St. Kitts/Nevis

KY

Cayman Islands

LC

St. Lucia

LR

Liberia

MC

Monaco

ME

Montenegro

MG

Madagascar

MK

Macedonia (Former Yugoslav Rep of.)

ML

Mali Republic

MR

Mauritania

MS

Montserrat

MW

Malawi

MZ

Mozambique

NE

Niger

NR

Nauru

PG

Papua New Guinea

PS

Palestinian Settlements

PW

Palau

SB

Solomon Islands

SC

Seychelles Republic

SL

Sierra Leone

SN

Senegal

SO

Somali Democratic Republic

SS

Republic of South Sudan

ST

SAO TOME and Principe

SV

El Salvador

SX

Sint Maarten (Dutch Part)

TC

Turks and Caicos Islands

TD

Chad

TG

Togolese Republic

TJ

Tajikistan

TL

Timor-Leste

TN

Tunisia

TO

Tonga Islands

VC

St. Vincent & Grenadines

VG

British Virgin Islands

VU

Vanuatu

WF

Wallis and Futuna

WS

Samoa

ZM

Zambia

ZW

Zimbabwe

 

 

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