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Is a completed event sent to my webhook for every call?


Question

Does every call receive a completed event?

Applies To

  • Completed Event
  • Webhook
  • Connect With Fallback

Answer

Every call that is successful, unanswered, or uses Connect with Fallback will receive a "completed" status event as well as an intermediary response such as "started", "ringing," and "answered"; unless you receive a "rejected" callback.

If you are using Connect with Fallback, then you will receive a final "completed" event once the call flow has finished signaling the Connect action has completed. If you return a new NCCO with a new Connect action, this is returned after the new Connect action has been completed.

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