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Record & Conversation - recordingUrl and callback not received

Question

  • Why am I not receiving a webhook for my recording for my conversation?
  • How do I record a conversation?

 

Known Problem

Product: Voice API
Feature: Record with Conversation

If using Record for your Conversation action, and you have not specified the eventMethod, then a callback is not sent to the eventUrl with the recordingUrl.

 

Workaround

To implement a workaround for this issue, specify an eventMethod in your Conversation action. The callback which contains the recordingUrl will then be sent using the HTTP method defined.

 

Resolution

The resolution is currently under development. If you need to use this feature, please contact [email protected] to assist with prioritisation.

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