RESOLVED - Record & Conversation - recordingUrl and callback not received


  • Why am I not receiving a webhook for my recording for my conversation?
  • How do I record a conversation?



February 26, 2018 - This issue has been resolved. If you continue to experience issues, please contact



Known Problem

Product: Voice API
Feature: Record with Conversation

If using Record for your Conversation action, and you have not specified the eventMethod, then a callback is not sent to the eventUrl with the recordingUrl.



To implement a workaround for this issue, specify an eventMethod in your Conversation action. The callback which contains the recordingUrl will then be sent using the HTTP method defined.



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