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Can I port my existing phone number to Vonage API?

 

Vonage API supports porting for North America (NAM), and some countries in LATAM, EMEA, and APAC regions.

 

NAM Porting

Question

How do I submit my porting request for US or Canada numbers to Vonage API?

Answer

For porting up to 50 local numbers, you can use Nexmo’s self-service feature: visit the "Numbers" section of Nexmo Dashboard, then click “Port your number” link.

  • Supported only for US & Canada numbers
  • Please note, this process supports Voice and SMS ports only. 
  • This process does not support feature ports — i.e. only bringing either voice or SMS capabilities to Vonage while still keeping your number with your existing provider. For feature port requests, please contact numbers@vonage.com 
  • You will be directed to the Vonage Business website to complete your number transfer request
  • Some numbers displayed on the Vonage Business website might not be supported by Vonage (e.g. Fax, Toll free eFax and Toll free Voice/Fax Machine)
  • You should select Local Voice/Fax Machine in the "what type of number is this" and "what type of number will it be with Vonage." 
  • You will receive status updates about your porting request via email when the porting request is accepted, when we have a Firm Order Confirmation Date and when the Port completes. If you have any questions about your order, please contact us at numbers@vonage.com 
  • Ported Numbers are in-differentiable from other numbers in your customer dashboard. We are working to highlight Ported Numbers separately.
  • When a ported number is released by you, it will be returned back to the parent carrier

 

Question

How do I submit a porting request for US toll free numbers?

Answer

US toll free number port submissions need to be managed by the Numbers team. Please contact nubers@vonage.com to get started.

 

Question

How do I submit a porting request for over 50 numbers?

Answer

Porting over 50 numbers is considered a bulk port. To get started, please contact api.sales@vonage.com 

There are a few requirements and items to note:

  • Supported in US and Canada only
  • You can choose to port voice only or voice and sms

 

Question

What do I need to begin a bulk port request?

Answer

To begin a bulk port request, we need the following information:

  • Proof of Ownership (Copy of a recent invoice within the last 30 days) and a LOA (Letter of Authorization)
  • A list of the numbers you would like to port in .xls format. (US and Canada numbers should be separated in the file)
  • The authorized users billing first and last name, billing account number, billing address, and billing telephone number
  • Desired port date and time. (Vonage can not guarantee ports on desired dates but we will make best efforts to accommodate based on the underlying carriers provisioning schedules)
  • It is recommended you obtain a CSR (Customer service record) from your current carrier's porting department to help facilitate the porting in of your numbers. 

A portability check will be provided to you for all your numbers prior to the port.

 

Question

How long does it take to complete a porting request?

Answer

If no porting rejections, porting requests typically can be processed within the following timelines:

  • Up to 50 numbers: 10-12 business days
  • 51-100 numbers - 21 business days
  • 100+ numbers - up to 30-45 business days

 

Question

Does Vonage charge a porting fee?

Answer

Porting up to 50 numbers is free of charge using our self-service feature. Please contact your account representative for porting charges over 50 numbers.

 

Question

Is porting only available for customers who have a registered account with Vonage with a US number?

Answer

No, any customer who has topped up and with a verified 2FA number can request to port their number.

 

Question

Who do I contact if I have questions related to the porting process or the status of my port?

Answer

You can contact numbers@vonage.com 

 

Question

Is a ported number monthly leased subscription the same price as a regular Vonage owned phone number?

Answer

Yes

 

Question

When does the monthly subscription start of a ported number?

Answer

This subscription becomes active on the date a Firm Order Confirmation is received for your porting request. 

 

LATAM, EMEA & APAC Porting

 

Porting outside of NAM can be more complex, as there are additional factors to be considered. These include compatible porting agreements to be in place between the losing and gaining carriers, and feature support being available on the gaining provider.

 

Porting is currently available for the countries and number types provided in the below table, but all need to be approved on a case by case basis.

 

If the above conditions are met, and you would like to move forward with porting your LATAM, EMEA or APAC numbers to Vonage, please contact your Account Manager or api.sales@vonage.com to discuss pricing, scope out the portability of your numbers and present the associated costs.

 

The following would be considered by Vonage LNP when checking the portability:

 

  • Is a porting agreement in place between the losing and gaining carrier?
  • Can the gaining carrier support the same number type and features that you have today?
  • Can the regulatory requirements be adhered to?
  • Are there any service restrictions in place?
  • Are the numbers part of a wider, fixed range?

 

 

Country

Features

Number Type

Porting Available

Comments

Australia

Voice

Toll Free

Yes

 

Australia

Voice

Landline

Yes

Expected lead time to port can exceed 90 business days

Australia

SMS, Voice

Mobile

Yes

 

Austria

Voice

Landline

Yes

 

Belgium

Voice

Landline

Yes

 

Belgium

Voice

Toll Free

Yes

 

Belgium

Voice

Landline

Yes

 

Brazil

Voice

Landline

Yes

 

Brazil

Voice

Toll Free

Yes

 

Bulgaria

Voice

Landline

Yes

 

Cambodia

Voice

Landline

Yes

 

Chile

Voice

Landline

Yes

 

Czech Republic

Voice

Landline

Yes

 

Denmark

Voice

Landline

Yes

 

Finland

Voice

Landline

Yes

 

France

Voice

Landline

Yes

 

France

Voice

Toll Free

Yes

 

Germany

Voice

Landline

Yes

 

Germany

Voice

Toll Free

Yes

 

Greece

Voice

Landline

Yes

 

Hong Kong

SMS, Voice

Mobile

Yes

 

Hong Kong

Voice

Landline

Yes

 

Hong Kong

Voice

Toll Free

Yes

 

Hungary

Voice

Landline

Yes

 

Ireland

Voice

Landline

Yes

 

Ireland

Voice

Toll Free

Yes

 

Israel

SMS

Mobile

Yes

 

Italy

Voice

Landline

Yes

 

Japan

Voice

Toll Free

Yes

 

Japan - 03 number to business users only

Voice

Landline

Yes

 

Mexico

Voice

Landline

Yes

 

Netherlands

SMS, Voice

Mobile

Yes

 

Netherlands

Voice

Landline

Yes

 

Netherlands

Voice

Toll Free

Yes

 

New Zealand

Voice

Landline

Yes

 

New Zealand

Voice

Toll Free

Yes

 

Norway

Voice

Landline

Yes

 

Norway

Voice

Toll Free

Yes

 

Poland

Voice

Landline

Yes

 

Poland

Voice

Toll Free

Yes

 

Portugal

Voice

Landline

Yes

 

Romania

Voice

Landline

Yes

 

Russian Federation

Voice

Toll Free

Yes

 

Singapore

Voice

Landline

Yes


L3 are not portable (unless block of 10K numbers via special request)

L6 are portable : it can take up to 4 weeks

Singapore

Voice

Toll Free

Yes

 

Slovakia

Voice

Landline

Yes

 

South Africa

Voice

Toll Free

Yes

 

Spain

Voice

Landline

Yes

 

Spain

Voice

Toll Free

Yes

 

Sweden

Voice

Landline

Yes

 

Switzerland

Voice

Landline

Yes

 

Thailand

Voice

Toll Free

Yes

 

United Kingdom

SMS, Voice

Mobile

Yes

 

United Kingdom

Voice

Landline

Yes

 

United Kingdom

Voice

Toll Free

Yes

 

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