What are the possible reasons why I can't top up via Paypal anymore?

Question

  • Why can't I top up with Paypal when I could before?
  • Why is my auto-reload top up no longer working?

Context

Paypal payments have been done successfully in the past and the auto-reload functionality is active.

Answer

If there have been multiple payments on the same day (both auto-reloads and manual, one time payments), PayPal can stop authorizing the payments. When it happens for the same amount regularly they stop them as a pre-caution. You will need to speak to PayPal to resolve the issue.

It is recommended that you set up the auto-reloads in a higher amount, such as €200 or €500 etc, so that there are less frequent top ups happening and your usage isn't continually more than your current balance.

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