I have a charge on my bank statement that I don't recognise?

Related questions

  • I didn't make a payment but I have a Nexmo payment on my bank statement?
  • I have a charge on my bank statement that I don't recognise?
  • Why was I charged by Nexmo?


Answer
If you see that there is a payment that you believe isn't right we recommend that you first check your Nexmo account to check the list of payments.

Also make sure that auto-reload wasn't set up by looking under the "Payment Type" column in your "Billing History".

We would also recommend that if you have checked the above and this is not a transaction that you authorised then you should please contact Nexmo Support.

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