- I didn't make a payment but I have a Nexmo payment on my bank statement?
- I have a charge on my bank statement that I don't recognise?
- Why was I charged by Nexmo?
If you see that there is a payment that you believe isn't right we recommend that you first check your Nexmo account to check the list of payments.
Also make sure that auto-reload wasn't set up by looking under the "Payment Type" column in your "Billing History".
We would also recommend that if you have checked the above and this is not a transaction that you authorised then you should please contact Nexmo Support.