My credit card invoice link is not available

Problem or symptoms

  • I can't create an invoice
  • Issue with cc invoice generation
  • Can't raise a credit card invoice
  • The link to create a credit card invoice is missing
  • No invoice link
  • Where has my invoice gone?
  • Invoice not available for download

Cause
Credit card invoices are available for credit card payments once the payment has been taken by us.

Resolution
The credit card payments are typically taken within 72 hours, so if you wait a few days the link to create the invoice will appear.

If your issue also affects other payment types, please also see the following article:

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