Error: Phone number is already registered

Problem or symptoms

  • How do I unregister my old account?
  • How do I register a number to a new account that is already on an old account?
  • Can I link my number to multiple accounts?
  • Phone number is already registered to an old account
  • Error: This phone number is already registered
  • How do I delete old account to link phone number to new account?

Cause
The phone number used to register an account can only be used for one account at any given time. This means that if you try to use it again for another account you will get an error message saying "This phone number is already registered".

Context
New account being created.

Resolution
Register a different phone number on any other accounts that you wish to create or set up:

  1. Sign out of your current account
  2. Sign into the account the phone number is currently registered to
  3. Go to change Phone Number
  4. Change phone number and verify it
  5. Sign out of your current account
  6. Sign into your other account and add your phone number

If the above does not resolve your issue, please contact the Support team with your account details, and the phone number you would like to use.

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