Question:
- How can I stop an ongoing verification attempt and try again?
- Why am I getting an error: "Verification request [xxxxxxxxxxxxxxxxxxxxx] can't be cancelled now. Too many attempts to re-deliver have already been made"?
- How can I cancel a Verify request?
Context:
A Verify request was made and you wish to either stop or restart it
Answer:
By default Verify blocks an attempt to initiate another Verify request for the same number while there is already one ongoing - therefore, do not implement a Retry button with another Verify call - this would be rejected outright.
Retries should be implemented with two subsequent calls:
1) Cancel the outstanding verification request
2) Issue a new verification request.
Use our Verify Control API to cancel an outstanding verification request.
Please note that Verify requests can only be cancelled before a TTS attempt has been made, if you attempt to cancel it after this time you will receive the error "Verification request [xxxxxxxxxxxxxxxxxxxxx] can't be cancelled now. Too many attempts to re-deliver have already been made"
For this reason we would recommend you keep your pin_expiry times as short as possible, especially while testing to a limited range of numbers.
