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Why can't I create an invoice?


Symptom

When attempting to generate an invoice for a secondary account, you receive an error that reads, "We are unable to generate an invoice, please contact our help desk." You are still able to make payments and access the account.

Applies To

  • Invoices
  • Secondary Accounts

Resolution

Use a single Vonage API account for each unique company name. If you do have multiple accounts, you will need to use different company names for each. For example, you may add a distinguishing country suffix to each.

Additional Information

For issues with credit card invoices, see Credit Card Invoice Link Not Available.

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