Why can't I create an invoice?

Problem or symptom

  • I can't create an invoice
  • Error message: "We are unable to generate an invoice, please contact our help desk
  • Issue with invoice generation
  • Can't raise an invoice


Context
You do not have any trouble using the accounts or making payments, but if you try to request an invoice for a second account this will fail.

Resolution
Use a single Nexmo account for each unique company name. If you do have multiple accounts you will have to use different company names for each. For example you may add a distinguishing country suffix to each.

Related questions
If the issue is only with credit card payment invoices, please also see the article:

Please contact Nexmo Support for help with setting this up.

Have more questions? Submit a request