Problem or symptom
- I can't create an invoice
- Error message: "We are unable to generate an invoice, please contact our help desk
- Issue with invoice generation
- Can't raise an invoice
Context
You do not have any trouble using the accounts or making payments, but if you try to request an invoice for a second account this will fail.
Resolution
Use a single Nexmo account for each unique company name. If you do have multiple accounts you will have to use different company names for each. For example you may add a distinguishing country suffix to each.
Related questions
If the issue is only with credit card payment invoices, please also see the article:
Please contact Nexmo Support for help with setting this up.
