Auto-reload failures

Problem or symptom

  • Auto-reload payment failed
  • Auto-reload stopped
  • Credit has run out on my account

Answer
When auto-reload payments fail we make two additional attempts before disabling auto-reload on your account. We do this to ensure that there is no excessive debiting of your PayPal account or credit card.

If auto-reload fails and is disabled we send you a notification email including a PayPal error code if you are using PayPal as the payment method, see error code list below.

Before re-enabling auto-reloads you would need to make sure the reason behind the error code has been resolved by contacting either PayPal or your credit card provider.

The table below details the most common error codes that are encountered with auto-reload.

Error Code Short Message Long Message Additional Information
10422 Customer must
choose new
funding sources.
The customer must
return to PayPal to
select new funding
sources.
Use a different funding source. 
10069 Payment refused
due to risk; user
notification necessary.
Payment could not be
completed due to a
sender account issue.
Please notify the user
to contact PayPal
Customer Support.
PayPal declined the transaction,
please contact PayPal Customer
Service for more information
https://www.paypal.com/contactus.
11091 The transaction was
blocked as it would
exceed the sending
limit for this buyer.
The transaction was
blocked as it would
exceed the sending
limit for this buyer.
PayPal declined the transaction,
please contact PayPal Customer
Service for more information:
https://www.paypal.com/contactus.
10507 Invalid Configuration This transaction cannot
be processed. Please
contact PayPal
Customer Service.
PayPal declined the transaction,
please contact PayPal Customer
Service for more information:
https://www.paypal.com/contactus.
11457 Referenced transaction
or order is too old
The Reference ID refers
to a transaction or order
that is more than 730
days old
Make a new manual transaction
and re-enable auto reloads.
10201 Agreement canceled Billing Agreement
was cancelled
The billing agreement has been
cancelled and you needs to create a
new one. Make a new manual
transaction and re-enable auto-reloads
10417 Transaction cannot complete. Retry the transaction
using an alternative
payment method from
the customer's PayPal
wallet. The transaction
did not complete with
the customer's selected
payment method.
Account not associated with a usable
funding source. A credit card or Billing
Agreement is required to complete
payment. PayPal is unable to process
the payment. Contact PayPal Customer
Service at 
https://www.paypal.com/contactus. 
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