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What are the charges for using Verify?


Question

What are the pricing models for the Vonage Verify API?

Applies To

  • Verify API
  • Pricing

Answer

The Vonage Verify API has three unique pricing models.

Verify Success

  • A fixed fee is charged for successful conversions (meaning the PIN code you gave us matches the one returned by the end user) but there is no charge for unsuccessful attempts.
  • Verify Success is only available to enterprise users sending high volumes of 2FA traffic.
  • Traffic to high-risk countries is unavailable.

Verify Conversion

  • A fixed fee is charged for successful conversions + messaging, and voice rates for every SMS or TTS sent as part of the Verify request.
  • This is ideal for users who need to automate the entire verification process including PIN code management and auto-failover.
  • Traffic to high-risk countries is unavailable. Managed customers sending high volumes should contact their account manager.

Verify Request

  • A fixed fee is charged for each verification request + messaging, and voice rates for every message and TTS sent as part of that request.
  • This is ideal for users who want more control of the verification process, including the ability to manage their own PIN code and workflow failover sequence.
  • Traffic to high-risk countries is unavailable. Managed customers sending high volumes should contact their account manager.

Here are a few simple guidelines that you can use to minimize costs:

  • Ensure your application clearly explains to users that a verification will take place, for example, require their consent for it to start by placing a button.
  • Once the user has acknowledged they want to start the verification, immediately display a screen where they can enter the PIN code.
  • We recommend adding a rate limit to the amount of verification attempts that can be initiated for a particular phone number.
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