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UAE: SMS Features and Restrictions

 

UAE SMS Registration Guidelines:

 

 To reduce SMS spam risk, the UAE Telecommunications Regulatory Authority (TRA) requires that organizations register all traffic for sending SMS to customers in the United Arab Emirates (UAE). 

 

Please make sure you meet all requirements:

 

    • All marketing SMS require prior consent with date, time, content of the consent, and the recipient’s signature.
    • Consent may not be sought via SMS or voice call.
    • Effective unsubscribe facilities must be made available. Marketing SMS should contain only the code “7726” as an opt-out mechanism.
    • Marketing SMS may not be sent to mobile users between 9pm and 7am UAE time.
    • No SMS shall be sent to subscribers encouraging them to call or send an SMS or other electronic communication to a premium rate number.
    • Sender IDs should be no more than 11 characters, inclusive of the “AD-” prefix.
    • Any marketing SMS for medical centers requires prior Ministry of Health approval.

 

Guidelines and Action Required

  • If you have not yet registered, please email your account manager or support@nexmo.com  to request a registration form
  • If you have not registered your SMS traffic and Sender ID(s) with the TRA, you must do so immediately and in no case later than this Friday, November 13, 2020 at 3:00 pm UTC
  • If you are not registered by the deadline, all of your SMS traffic will be blocked.
  • All registered marketing SMS traffic must be sent in the correct format with the prefix of “AD-” included with the Sender ID.
  • Format violations will result in the TRA charging a significant penalty of up to 400,000 AED (roughly $108,900 USD) per non-compliant message, which you shall bear responsibility for in accordance with our acceptable use policy. Suspected violations may also result in account suspension or termination. 
  • Customers who have previously registered a Sender ID but without the prefix “AD-“ and are using this to send marketing traffic must register these Sender IDs again with the TRA.
  • Please note that this regulation is currently in effect.

 

Please note, due to recent updates from the local regulatory body TRA, we will be blocking all traffic outside of the restricted hours for traffic that is not registered on 13th November 2020. Please contact our support team or your account manager to register your traffic and ensure delivery.

Please make sure that you have followed all of these guidelines.  If you are not registered and compliant, you will not be able to send SMS traffic in the UAE.  If you have any questions, please contact support@nexmo.com.

 

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 Standard Compliance Guidelines

Adult content:

Adult content is not allowed.

Political content:

Political content is not allowed.

Religious content:

Religious content is not allowed.

There are no other additional content restrictions beyond those in our Acceptable Use Policy

Unicode:

Unicode is supported.

Concatenated messages:

Concatenated messages are supported.

Verify messages:

Verify messages will be displayed as 'Connect'.

 

Delivery Receipts:

Handset delivery receipts are supported.

 

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