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How do I set up a pre-approved Short Code Alerting Service?


Important Notice to Vonage Customers Using US Shared Short Codes

T-Mobile and AT&T’s new Code of Conduct prohibits the use of shared originators, therefore, Shared Short codes are not an acceptable format for A2P messaging.

Vonage customers using a Shared Short Code, must migrate SMS traffic to either a 10 DLC, Toll Free SMS Number, or Dedicated Short Code.

Vonage customers using our Shared Short Code API must migrate to either our SMS API or Verify API.

Customers using Dedicated Short Codes are not affected by these changes within the scope of 10 DLC.

Objective

Setting up a pre-approved short code alerting service.

Applies To

  • Alerts
  • Short Codes

Procedure

  1. To set up an alerting service you need to first request an alerts shared short code from the Vonage API account dashboard.
  2. Input the the information about your campaign (all fields are required) and request your short code to be set up. Everything must be CTIA and TCPA compliant.
      • Message: Requires a program name that is at least 10 characters
      • Example: 'Your appointment time with Dr. Smith is ${time}'
      • Program Name: Name of the service (for example, "Dr. Smith appointment alerts")
      • Support Info: Toll-free number or email address
      • Support Info: Toll-free number or email address
      • Business contact and description
  3. Information in this section is for internal Vonage review of the application.
    • Contact Name
    • Contact Email
    • Phone Number
    • Description: A detailed explanation of how the service or program works.
    • Opt-In: Web, Marketing Material, or Other
  • Check the box to declare the campaign is TCPA compliant.
  • Once the form is complete click Update to submit the application.
  • Once the request is submitted the approval may take up to 5 business days to be processed.
  • Note:

    • For alerts from shared short codes, Vonage requires and manages STOP.
    • Vonage does not support the keyword START.
    • Opt-in is managed by customers on their end.

    Additional Information

    For more information, see Resubscribe to your campaign.

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