- Inbound calls features, restrictions and capacity
- What is the concurrent capacity for inbound calls?
- How many inbound calls can I receive?
What are the Service Features and Restrictions associated with your Inbound Voice virtual numbers?
The below list shows our virtual number features and restrictions applicable on a per country basis, due to different regulatory conditions pertaining to a specific country.
What is Nexmo's inbound voice channel capacity?
The inbound capacity of Voice virtual numbers depends on the country. By default we provide 50 channel capacity per number for the majority of countries, but there are a few with exceptional restrictions. If you need to a higher inbound capacity for a number, we could likely accommodate. Please contact email@example.com to confirm. The list below has full feature and restriction details for voice-enabled virtual numbers by country.
CLI (Caller Line Identity/Caller ID)for in-country originating calls is regularly tested and is confirmed to be supported for all of our virtual numbers. You can find international CLI support information in the table below. Generally CLI will be transferred only if the originator or caller's carrier passes the CLI transparently to our network. If the originating carrier hides CLI it cannot be transferred.
Pricing for both inbound voice, outbound voice and voice enabled virtual numbers can be found here: https://www.nexmo.com/pricing/
|Country||Restrictions||Inbound CLI||International Reach||Concurrent channels per number
|Argentina||Mobile reach not guaranteed.**||Yes||Not guaranteed||50|
|Bahrain||Mobile reach not guaranteed.||No||Not guaranteed||50|
|Belgium||Adult features not allowed.||Yes||Not guaranteed||50|
|Benin||Mobile reach not guaranteed.||No||Not guaranteed||50|
|Brazil||STFC License needed for calling card services.||Yes||Not guaranteed||50|
|Bulgaria||Adult services not allowed. Hefty fines if numbers are abused. Strictly no outbound calls. Suspicious call flows can be blocked for national calls.||No||Not guaranteed||50|
|Cayman Islands||Mobile reach not guaranteed. Video calls not supported.||No||Not guaranteed||50|
|Chile||Mobile reach not guaranteed||No||Not guaranteed||50|
|Colombia||Adult services not allowed. Called back services not allowed.||No||Not guaranteed||2|
|Costa Rica||Mobile reach not guaranteed. Numbers are VoIP.||No||Not guaranteed||2|
|Croatia||Mobile reach not guaranteed||No||Not guaranteed||50|
|Cyprus||Mobile reach not guaranteed||No||Not guaranteed||50|
|Czech Republic||Adult services not allowed. There is a special range for calling cards i.e. 822||No||Not guaranteed||50|
|Denmark||Adult services not allowed.||Yes||Not guaranteed||50|
|Dominican Republic||Mobile reach not guaranteed||No||Not guaranteed||50|
|El Salvador||Mobile reach not guaranteed||No||Not guaranteed||5|
|Finland||Adult services not permitted. Video calls not supported.||No||Not available||50|
|France||Mobile reach not guaranteed||No||Not guaranteed||50|
|Greece||Mobile reach not guaranteed||No||Not reachable||50|
|Grenada||Mobile reach not guaranteed. Video calls not supported.||No||Not guaranteed||2|
|Hong Kong||Mobile reach not guaranteed||No||Not guaranteed||50|
|Hungary||Adult services not allowed.||Yes||Not guaranteed||50|
|Indonesia||Mobile reach not guaranteed||No||Not guaranteed||50|
|Ireland||Mobile reach not guaranteed||No||Not guaranteed||50|
|Israel||Not reachable from mobiles. Reachability issues have been reported when dialling the numbers from Paltel and Jawwal (Palestinian Telco's).||No||Not guaranteed||50|
|Italy||Adult services not allowed.
Local regulations you must comply to are available here: Italy: Voice Features & Restrictions
|Jamaica||Mobile reach not guaranteed||No||Not guaranteed||2|
|Japan||Mobile reach not guaranteed||No||Not guaranteed||50|
|Kenya||Mobile reach not guaranteed||No||Not guaranteed||50|
|Latvia||Call through, dating, adult and group talk services not allowed.||No||Not guaranteed||50|
|Lithuania||Mobile reach not guaranteed||No||Not guaranteed||50|
|Macao||Mobile reach not guaranteed||No||Not guaranteed||50|
|Malaysia||Adult services not allowed.||No||Not guaranteed||50|
|Malta||Mobile reach not guaranteed||No||Not reachable||50|
|Mexico||Mobile reach not guaranteed. Some cities come with 2 channels only.||No||Not guaranteed||50|
|New Zealand||Mobile reach not guaranteed||No||Not reachable||50|
|Nigeria||Mobile reach not guaranteed||No||Not reachable||50|
|Norway||Mobile reach not guaranteed||No||Not guaranteed||50|
|Panama||Mobile reach not guaranteed||No||Not reachable||50|
|Peru||Mobile reach not guaranteed||No||Not reachable||50|
|Puerto Rico||None||Yes||Not guaranteed||50|
|Philippines||Mobile reach not guaranteed||No||Not guaranteed||30|
|Poland||Adult services not allowed.||Yes||Not guaranteed||50|
|Portugal||Adult services not allowed.||Yes||Not guaranteed||50|
|Romania||Adult services not allowed.||No||Not guaranteed||50|
|Russia||Mobile reach not guaranteed. Adult services not allowed.||No||Not guaranteed||50|
|Singapore||Mobile reach not guaranteed||No||Not guaranteed||50|
|Slovakia||Adult services not allowed.||Yes||Not guaranteed||50|
|Slovenia||Adult services not allowed.||Yes||Not guaranteed||50|
|South Africa||None||No||Not guaranteed||50|
|South Korea||Numbers are mobile. Adult services not allowed.||Yes||Not reachable||50|
|Spain||Adult services not allowed. No restrictions on how to promote the number, but it may only be published when the user has a physical address in Spain.||Yes||Not guaranteed||50|
|Sweden||Adult services not allowed.||Yes||Not guaranteed||50|
|Switzerland||Adult services not allowed.||Yes||Not guaranteed||50|
|Thailand||Thai national code numbers are reachable from all mobile and fixed networks, except for TOT landlines. They cannot be called from many networks in foreign countries.||No||50|
|Trinidad & Tobago||None||Yes||Not guaranteed||2|
|UK||Nexmo does not provide services towards Personal Numbers (4470) or Premium Numbers (449) for Voice or SMS.||Yes||Reachable||50|
|Ukraine||Adult services not allowed. Numbers can also be reached from some European operators (Ros Telecom, GTS Novera and Xotel).||Yes||Not guaranteed||2|
|USA||None||Yes||Not guaranteed - Except countries in the NANP||50|
** Inbound reach from major in-country mobile operators is regularly tested (where this is possible) and confirmed, but we cannot guarantee inbound reach from domestic MVNOs or international mobile operators.