Does Nexmo support CLI / Caller ID for my voice calls?

Question

  • Can I use non-Nexmo voice numbers to make a call?
  • Can I use my own number for outbound calls?
  • Can I use my own CLI / Caller ID for outbound calls?
  • Is inbound CLI supported?
  • Will the inbound CLI be supported?

Answer

CLI is the Caller Line Identity, also referred as the Caller ID

When using any of the Nexmo Voice API or SIP trunking, you will need to purchase a virtual number from Nexmo and use this as your CLI/Caller ID. Certain country-specific restrictions do not allow some CLIs, and it is recommended to check for a country-specific article first.

If you set the CLI as a non-Nexmo number, or include a + at the beginning, it will be stripped and the call will be sent with the CLI set to Unknown or will change downstream.

CLI for in-country originating calls is regularly tested and is confirmed to be supported for all of our virtual numbers. You can find information on specific countries' numbers' support for international CLI in the Voice Numbers Features Overview. CLI will be usually be supported for inbound calls if the originating or caller's carrier presents the CLI transparently to our network. If the originating carrier hides the CLI, or does not support it, it will not be received.

Have more questions? Submit a request