How does voice pricing work for Inbound and Outbound calls?

Voice pricing is quoted per minute, although we bill calls per second for the majority of countries unless specified differently on nexmo.com/pricing. If you made one thousand calls of 1 minute duration each the total cost would be 0.0095 x 1000 = 9.5 EUR, but if these calls' duration were only 30 seconds per call the total price applied would be 4.75 EUR.

If you purchase a voice-enabled virtual number you can receive calls to it, and the price of an inbound leg of a call will be 0.0045 /min EUR (always billed per second), unless specified differently on nexmo.com/pricing (Toll-free mainly).

Note that when receiving an inbound call, the total billing can vary based on the type of forwarding end-point configured:

  • Forward to Voice API NCCO, SIP or VoiceXML - You will only pay for the inbound leg from the caller to Nexmo, and the leg from Nexmo to your Voice API NCCO, SIP endpoint or VoiceXML script will be free of charge. If your NCCO or VoiceXML makes another outbound call, this will be billed the same as a normal outbound call.
  • Forward to Phone - You will pay for both the inbound leg from the caller to Nexmo, and the outbound leg from Nexmo to your forwarding destination.
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