Which countries does Nexmo have virtual numbers in?

Created: Updated:

Questions:

  • From which countries can Nexmo virtual numbers receive SMS?
  • Can I receive SMS from Country X with my Nexmo long virtual number?
  • What is the inbound international reach of Nexmo's SMS virtual numbers?
  • What markets can I send SMS to from my Nexmo virtual number?
  • What is Nexmo's virtual number reach?

SMS enabled numbers:

Long virtual numbers are designed to send and receive inbound SMS from your local market. E.g. A US long virtual number will be able to receive incoming SMS from a US mobile phone. 

SMS + Voice enabled numbers:

Dual enabled numbers can send and receive SMS and make and receive phone calls. 

Voice enabled numbers:

Voice numbers can make and receive phone calls and each country has different service features.

Local and International Reach:

We can't guarantee that the inbound number can be reached from non-local phone numbers or from other SMS APIs. However, some do successfully receive inbound messages from abroad.

Where international says 'Probably', this means we are told the numbers have international reach, but the number provider has not confirmed the networks they have inbound reach from, hence we promote on a best efforts basis.

 
 
Country Local Reach International Reach SMS enabled Voice enabled SMS + Voice enabled Available through API Available off API (Upon request) Notes
Algeria Yes No No Yes No Yes No  
Argentina Yes Yes No Yes No Yes No  
Australia Yes Yes - see list Yes Yes No Yes No  
Austria Yes Yes - see list Yes Yes No Yes No  
Bahrain Yes No No Yes No Yes No  
Belgium Yes Probably No Yes Yes Yes No  
Benin Yes No No Yes No Yes No  
Brazil Yes No Yes Yes No Yes No  
Bulgaria Yes No No Yes No Yes No  
Cambodia Yes No No Yes No Yes No  
Canada Yes No - Except countries in the NANP No No Yes Yes No  
Cayman Islands Yes No No Yes No Yes No  
Chile Yes Probably Yes Yes No Yes No  
China Yes No No Yes No Yes No  
Colombia Yes No No Yes No Yes No  
Costa Rica Yes No Yes Yes No Yes No  
Croatia Yes No Yes Yes No Yes No SMS numbers are inbound only.
Cyprus Yes Yes No Yes No Yes No  
Czech Republic Yes Probably No No Yes Yes No  
Denmark Yes Probably Yes Yes No Yes No  
Dominican Republic Yes No No Yes No Yes No  
El Salvador Yes No No Yes No Yes No  
Estonia Yes Probably Yes Yes No Yes No  
Finland Yes Probably No Yes Yes Yes No  
France Yes Probably No Yes Yes Yes No SMS numbers must be used for P2P traffic only.
Germany Yes Probably Yes No No Yes No  
Ghana Yes No No Yes No Yes No  
Greece Yes No No Yes No Yes No  
Grenada Yes No No Yes No Yes No  
Honduras Yes Unknown Yes No No Yes No  
Hong Kong Yes Yes - see list Yes Yes No Yes No  
Hungary Yes No Yes Yes No Yes No  
India Yes No Yes Yes No Yes Yes* *SMS numbers are inbound only and available upon request.
Indonesia Yes Probably No Yes Yes Yes No  
Ireland Yes Yes - see list Yes Yes No Yes No  
Israel Yes No No Yes Yes Yes No  
Italy Yes No Yes Yes No Yes Yes* *SMS numbers are available upon request.
Jamaica Yes No No Yes No Yes No  
Japan Yes No No Yes No Yes No  
Kenya Yes No No Yes No Yes No  
Latvia Yes Probably Yes Yes No Yes No  
Lithuania Yes Probably Yes Yes No Yes No  
Luxembourg Yes Yes No Yes No Yes No  
Macao Yes No No Yes No No Yes  
Malaysia Yes Probably No Yes Yes Yes No SMS Max 100 SMS/Number/Day
Malta Yes Yes No Yes No No Yes  
Mexico Yes No Yes Yes No Yes No  
Netherlands Yes Yes No Yes Yes Yes No  
New Zealand Yes Yes No Yes No Yes No  
Nigeria Yes Unknown No Yes No Yes No  
Norway Yes Probably Yes Yes No Yes No  
Pakistan Yes No No Yes No Yes No  
Panama Yes No No Yes No Yes No  
Peru Yes No No Yes No Yes No  
Philipines Yes No Beta Yes No Yes Yes*  *SMS numbers are available upon request.
Poland Yes No No Yes Yes Yes No  
Portugal Yes No Yes Yes No Yes No  
Puerto Rico Yes No - Except countries in the NANP No No Yes Yes No  
Romania Yes No No Yes Yes Yes No  
Russia Yes Probably No Yes No Yes No  
Rwanda Yes No Yes No No No Yes  
Singapore Yes No Beta Yes No Yes Yes* *SMS numbers are available upon request.
Slovakia Yes No Yes Yes No Yes No  
Slovenia Yes Yes No Yes No Yes No  
South Africa Yes (except 8ta/telcom mobile) No Yes Yes No Yes No  
South Korea Yes No No Yes Yes Yes No  
Spain Yes No Yes Yes No Yes No  
Sweden Yes Yes - see list No Yes Yes Yes No  
Switzerland Yes Probably Yes Yes No Yes No  
Taiwan Yes No No Yes No Yes No  
Thailand Yes No No Testing No TBC TBC  
Turkey Yes No Yes Yes No Yes Yes* *SMS numbers are available upon request
Ukraine Yes No No Yes No Yes No  
UK (+441xx) Yes No No No Yes Yes No  
UK(+447480xx) Yes Probably Yes No No Yes No  
UK(+447507xx) Yes Probably Yes No No Yes No  
UK(+447520xx) Yes Probably No No Yes Yes No  
UK(+447973xx) Yes  Yes - see list Yes No No Yes No  
UK (+447559xx) Yes Probably Yes No No Yes No  
United States Yes No - Except countries in the NANP No No Yes Yes No  
Venezuela Yes No No Yes No Yes No  
 
 
For numbers that are available for purchase off our API, please contact your Account Manager or support@nexmo.com to start your order. On demand requests can take up to 3 weeks to fulfill. 
 
If you need to receive SMS in a country that isn't listed above, you can use numbers from one of the countries that has international reach. This would require your customers to send an international SMS. 
 
 
 
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Comments

  • Avatar
    JarleHulaas

    The Swiss virtual number cannot be used as sender ID when sending messages to customers of operator Orange Switzerland: such messages get filtered out.

  • Avatar
    Mark Stoneman

    For us newbies, please clarify if "non-local phone numbers" includes roaming subscribers. For example, will a +44 handset roaming on a +27 network be treated exactly the same as a +27 handset, or is it still considered to be non-local in the context of virtual numbers?

  • Avatar
    Nexmo Support

    Delivery from / to roaming numbers cannot be ensured due to Carrier Interconnection Agreements.

  • Avatar
    Eric Nadalin

    Even when you are roaming, your phone number doesn't change. If a UK subscriber is roaming in South Africa his number remains the same but he can text a local south african number and be seen as "local" (from the carrier) however you will receive a +44 as a sender id. I would recommend to test if you have access to UK handset in South Africa.

  • Avatar
    Jeremias Kangas

    Seems like finnish SMS messages are not delivering, tried sending to TeliaSonera number and message hasn't showed up.

  • Avatar
    Jeremias Kangas

    Actually the message got delivered, there was just very long delay.

  • Avatar
    Mark Stoneman

    For the record, so that random noise about OUTBOUND delivery doesn't cloud the actual topic, which is INBOUND reach:

    1. Carrier Interconnection Agreements *cannot* ensure delivery (which is the opposite of what one would expect such agreements to do).

    2. Carrier Interconnection agreements are unknown. Give it your "best effort" to test all carrier interconnections for yourself.

  • Avatar
    Tony Jamous

    Hi Mark, I am not sure how can I help you. Can you tell us the issue you are facing right now?

  • Avatar
    Mark Stoneman

    Hi Tony,

    My issue is that I plan to provide a service to users that may be roaming from many countries, and I need to pre-determine the international reach of the long numbers I would use. Ideally, I must ensure that a bunch of major overseas carriers (at least) will route to/from that network, but it's obviously not feasible to test and find that out for myself.

    I know that the first sentence of the original post is "Long virtual numbers are designed to receive inbound SMS from your local market", but long codes are often touted as "international", and the main reason I turn to them is because short codes will definitely only work locally.

    Maybe it's not true with your particular arrangements, but "direct connections" to carriers plus the presence of "carrier interconnection agreements" suggests to me that it should be achievable to list the routing possibilities when using a specific range of numbers (I believe that's 2787 in this case).

    Or is my ignorance showing? Quite possibly... I don't know what I don't know, you know?

  • Avatar
    Tony Jamous

    This will likely not work. Because SMS roaming is a network with loads of gaps. The carrier providing the long number needs to have an agreement with both the original network of the user and the roaming network. Some long numbers have international inbound reach (see list below and click on each list to see the carrier supported) but that is in a non roaming scenario. In roaming scenario, we really have no idea what might work.

  • Avatar
    Mark Stoneman

    I assumed that on the basis of whatever agreements are in place (connections, roaming or otherwise), it would be possible to tell what routing possibilities exist from/to any carrier, but I see now that the arrangements are much more complicated than that. Coming from a computer networking background it's a bit frustrating to suddenly find all these gaps in the network - I would have been fired ;).

    Thanks for clearing that up anyway.

  • Avatar
    Shemulworld

    What about Bangladesh ? :)

  • Avatar
    David

    Hi,

    Thanks for the request. We are actively expanding our number reach into new countries. Bangladesh is unfortunately not coming in the near future, but subscribe to our announcements page as when we do get inbound reach in Bangladesh, we will announce it there.

    David - Nexmo

  • Avatar
    Shemulworld

    ok ..cool  , I will check this post frequently 

  • Avatar
    Sherwin Robles

    How about Philippines? Thanks!

  • Avatar
    Malik M.Iqbal

    Hi, 

    I have an issue.. My problem is that i want two way sms. not receive and send. but send and recive. 

    i.e 

    My application send an sms with options for conformation like (1,2,3,4....). 

    User reply with an any option . 

    The issue is that some time sms delivered out of order, 

    The first sms reply from user is 1 and for second sms user reply 3. 

    in receving i receive the response of sms 3 first and sms 1 after that. so answer goes wrong.

    I hope u get it and please guide me in this concern. 

    Thanks.

  • Avatar
    Tony Jamous

    Hi Malik, you need to implement sessions management with a time period to be able to get some order there. Or you can use keywords but that might introduce user confusion. 

  • Avatar
    Pokupkiru

    Add Russia please!

  • Avatar
    Nexmo Support

     

    In Russia, MTS, Tele2, VimpelCom and Yenisey Telecom all have inbound reach to our UK Channel Islands virtual numbers.

     

  • Avatar
    Jason G.

    If I purchase a South African number, send a text to a user in Nigeria, and that user replies to the message will I get that reply?  Does this also apply to other countries in Africa?

  • Avatar
    Costa C

    Little confused here.

    "E.g. A US long virtual number will be able to receive incoming SMS form a US mobile phone. "

    Do you mean to say , " will be able to receive incoming SMS form a US mobile phone *ONLY* " ?

    So if my Nexmo number is a US number, it will NOT accept any SMSes from other countries?  Please confirm this.

     

    ( I need 2-way messaging and this limitation would make that impossible)

     

     

     

  • Avatar
    Agungfirdaus

    can we get inbound sms long number for Indonesia?

  • Avatar
    Eric Nadalin

    @costa You can do 2-ways messaging with US numbers as long as you are texting from US or Canada. If you want people to text from outside US/Canada you will need to use a number with international coverage from Sweden or Australia

    @Jason You won't be able to do 2-ways messaging with South African number from outside South Africa

    @iPayMu We are working on a lot of different countries but we don't have any ETA at this stage regarding Indonesia