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What parameters are applied for auto reload, and how can I change them?

Related questions

  • What parameters are applied for auto reloads?
  • What settings are applied for automatic top ups?
  • How do I change automatic top up amounts?


Answer
Parameters for auto reloads are based on the first manual one time payment for which auto reload were enabled.

This includes:

  • The PayPal or credit card payment token reference
  • Payment method billing information
  • Auto reload amount and threshold

Nexmo only passes along payment token reference when making an auto reload payment and does not store any payment method details.

Note: that if an auto reload fails 3 times (for any reason) we will disable the auto reload function to avoid potential issues such as over-charging your PayPal account.

To switch on again go to the "Payment & Billing" page make a new one time manual payment with either a PayPal, credit or debit card and enable auto reload at the end of the payment flow.

Find out how to manage your auto reload configuration.

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