When are invoices generated?

Related questions

  • How do I download an invoice?
  • How can I request an invoice?
  • I don't see my invoice?
  • Why is the envelope icon greyed out?
  • I created an invoice before, why can't I get a repeat invoice for that payment now?
  • Why can't I download my invoice?
  • How can I create a pro-forma invoice?


Answer
For bank transfers a pro-forma invoice is sent via email when creating a new bank transfer payment. A final invoice is generated immediately after the payment has cleared in Nexmo's bank account. Please note that banks normally take 1-3 working days to process payments.

For PayPal payments a final invoice is automatically generated upon receipt of payment which can be requested from the Payment & Billing section of the Nexmo Dashboard by clicking the envelope icon.

Invoices for credit card payments can take up to 72 hours to be generated while the payment is pending. During this period the request an invoice request icon is displayed as disabled or greyed out to highlight the fact that your payment is still pending.

Note: Nexmo uses a third party provider to generate the invoices so they are not directly available to download from your account. By clicking on the envelope icon next to the payment Nexmo will automatically request an invoice to be generated and sent to the email address associated with your account, or the Finance email address if you have defined one on the Notifications page in your Dashboard. This invoice emailing functionality is only available once per payment from the Dashboard.

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