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Record - WAV format recordings over 30 minutes long cannot be downloaded

Question

  • Why am I not receiving a webhook for my recording?
  • Where do I download my WAV format recording?
  • Webhook not received for WAV recordings lasting over 30 minutes

 

Known Problem

Product: Voice API
Feature: Record

If using WAV format for recordings and the recording is over 30 minutes, the webhook with the recording_url will not be sent, and the recording cannot be downloaded. The file cannot be recovered and is not saved on the Nexmo platform. The issue cannot be replicated when using the MP3 format.

 

Workaround

There are 2 possible workarounds for this problem:

  1. Ensure recordings last no longers than 30 minutes.
  2. Using MP3 format, as this is not affected.

 

Resolution

The resolution is currently under development. If you need to use this feature, please contact support@nexmo.com to assist with prioritisation.

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