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Toll-free Numbers Features Overview

Which countries does Nexmo have toll-free numbers in?

For non-toll-free SMS only numbers' features please see: SMS Numbers Features Overview

For non-toll-free Voice only numbers' features please see: Voice Numbers Features Overview

For non-toll-free SMS+Voice numbers' features please see: SMS+Voice Numbers Features Overview

 
For numbers that are available for purchase on request please contact your Account Manager or numbers@nexmo.com to start your order. On demand requests can take up to 3 weeks to fulfil and may need to meet minimum volumes to be accepted. 
Please note that Toll-free numbers are inbound only, unless stated otherwise
*Number Order Lead Time is an estimate and purchase requirements must be met prior
 
 

Country

International Reach

Number Features

Concurrent inbound calls per number

Availability

Number Order Lead Time*

Notes & Purchase Requirements

Australia

No

Voice

20

On Request

1-3 Business days

 

Austria

No

Voice

30

On Request

1-3 Business days

 

Bahamas

No

Voice

30

On Request

20-40 Business days

National reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services.

Bahrain

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.
Numbers must be activated within 30 days after delivery, otherwise they will be disconnected.

Barbados

 

No

Voice

30

On Request

20-40 Business days

National Reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory.

Numbers are not allowed for calling card or callback services.

Belarus

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

Belgium

No

Voice

20

On Request

1-3 Business days

Numbers are not allowed for calling card services

Bosnia and Herzegovina

No

Voice

15, extendable

On Request

1-3 Business days

Name, address and service usage description are requested. 

Brazil

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.

Bulgaria

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

Cambodia

No

Voice

1, extendable

On Request

1-3 Business days

Numbers are not allowed for calling card services

Chile

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

China

No

Voice

30

On Request

3-5 Business days

Purchase requirements apply, available upon request

Colombia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

Costa Rica

No

Voice

30

On Request

 

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services.

Croatia

No

Voice

30

On Request

1-3 Business days

Worldwide address and name are required. Numbers are not allowed for calling card services.

Cyprus

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.

Czech Rep.

No

Voice

30

On Request

1-3 Business days

Worldwide address and name required. Numbers are not allowed for calling card services

Denmark

No

Voice

30

On Request

1-3 Business days

 

Ecuador

No

Voice

30

On Request

1-5 Business days

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services. Calls from CNT fixed and mobile are free for the callers. Calls from other networks may be not free of charge for the caller.

Estonia

No

Voice

30

On Request

1-3 Business days

 

Finland

No

Voice

30

On Request

1-3 Business days

 

France

No

Voice

20

On Request

5-7 Business days

Name, address, VAT id (SIREN number for French companies), telephone number, email address or http site and service usage description of the end user are requested before activation.

Germany

No

Voice

20

On Request

10-20 Business days

Letter of Intent required by customer

Greece

No

Voice

30

On Request

1-3 Business days

Accessible from fixed and Cosmote mobile network only

Hong Kong

No

Voice

30

On Request

1-3 Business days

 

Hungary

No

Voice

30

On Request

1-3 Business days

 

Iceland

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services

Indonesia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for callback services

Ireland

No

Voice

30

On Request

1-3 Business days

 

Israel

No 

Voice

30

On Request

1-3 Business days

 

Italy

No

Voice

30

On Request

1-3 Business days

If a number is for call center activities, please note this Regulator’s rule:
- It is compulsory to inform the calling customer about the location of the call center operator who is answering (agent).
- In case the agent is located in an extra-EU Country it must be possible for the customer’s call to be immediately forwarded to another call center located in the European Community.

Jamaica

No

Voice

30

On Request

20-40 Business days

National Reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory.

Japan

No

Voice

30

On Request

3-4 Weeks

Individuals: ID/Passport/Driver's licence, Proof of address (e.g. utility bill)
Businesses: Business registration certificate, Proof of address (e.g. utility bill)

South Korea

No

Voice

30

On Request

1-3 Business days

 

Latvia

No

Voice

5

On Request

1-3 Business days

 

Lithuania

No

Voice

30

On Request

1-3 Business days 

 

Luxembourg

No

Voice

30

On Request

1-3 Business days

Worldwide address and name required

Malaysia

No

Voice

30

On Request

10-15 Business days

Worldwide address and name required

Malta

No

Voice

30

On Request

1-3 Business days

DTMF not supported

Mexico

No

Voice

30

On Request

1-3 Business days

 

Monaco

No

Voice

30

On Request

1-3 Business days

 

Netherlands

No

Voice

20

On Request

4-12 Weeks

A special Netherlands ITFS Number Order Form signed by the end user is requested.
Maximum of 5 numbers can be allocated to the same end user, and each number has to be used for different service.

New Zealand

No

Voice

20

On Request

3-5 Business days

 

Peru

No

Voice

30

On Request

10-15 Business days

Business registration or passport/ end-User ID and a phone number of the end use are required.

In country address is required.

Poland

No

Voice

30

On Request

1-3 Business days

 

Romania

No

Voice

30

On Request

1-3 Business days

Not accessible from 2K Telekom network

Russia

No

Voice

20

On Request

1-3 Business days

End user name is requested before activation.
Numbers are not allowed for calling card services.

Saudi Arabia

No

Voice

30

On Request

1-5 Business days

National reachability: STC fixed network; STC, Atheed and Zain mobile networks.

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card services.

Serbia

No

 Voice

30 

On Request 

1-3 Business days

Numbers are not allowed for calling card services.

Singapore

No

Voice

30

On Request

1-3 Business days

End user name is requested before activation.
Numbers are not allowed for calling card services.

Slovakia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

Slovenia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

South Africa

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services

Spain

No

Voice

20

On Request

1-3 Business days

 

Sweden

No

Voice

30

On Request

1-3 Business days

 

Switzerland

No

Voice

30

On Request

5-10 Business days

Business registration or passport/ end-User ID is required.

Worldwide address is required.

Taiwan

No

Voice

30

On Request

1-3 Business days

Business Registration Certificate is required

Thailand

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

Turkey

No

Voice

 

On Request

10-15 Business days

Letter of intent (LOI) is mandatory. For companies registered in Turkey a business registration document is requested additionally.
Numbers are not allowed for calling card services.
(0811) numbers are only accessible from Turk Telekom Fixed network. (0812) numbers are only accessible from Turkcell network.

Uganda

No

Voice

30

On Request

1-3 Business days

 

Ukraine

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services

United Arab Emirates

No

Voice

30

On Request

1-3 Business days

Letter of Intent required by customer

Numbers cannot be assigned to residents/companies registered in UAE. Numbers are not allowed for calling card services.

United Kingdom

No

Voice

20

Dashboard/API

 Instant

 

United States

No

Voice, SMS

30

Dashboard/API

 Instant

If you have an existing US toll free we can port it for you to enable SMS. You can port up to 50 numbers free of charge.

United States

No

Voice

30

Dashboard/API

Instant 

 

Uruguay

No

Voice

30

On Request

3-5 Business days

Letter of intent (LOI) is mandatory and worldwide address is required.

 

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