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Toll-Free Numbers Features Overview


Question

In which countries does Vonage have toll-free numbers?

Applies To

  • Toll-Free Numbers
  • International Reach
  • Number Availability

Answer

Toll-free numbers are inbound-only, unless stated otherwise. For numbers that are available for purchase on request, contact your account manager or submit a support request to start your order. On-demand requests can take up to three weeks to fulfill and may need to meet minimum volumes to be accepted.

Country

International Reach

Number Features

Concurrent inbound calls per number

Availability

Number Order Lead Time*

Notes & Purchase Requirements

Australia

No

Voice

20

On Request

1-3 Business days

 

Austria

No

Voice

30

On Request

1-3 Business days

 

Bahamas

No

Voice

30

On Request

20-40 Business days

National reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services.

Barbados

 

No

Voice

30

On Request

20-40 Business days

National Reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory.

Numbers are not allowed for calling card or callback services.

Belarus

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Belgium

No

Voice

20

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Bolivia

No

Voice

30

On Request

Best effort, min 6 months

Letter of intent (LOI) is mandatory. Worldwide address is required.

Bosnia and Herzegovina

No

Voice

15, extendable

On Request

1-3 Business days

Name, address and service usage description are requested. 

Brazil

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.

Bulgaria

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Cambodia

No

Voice

1, extendable

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Chile

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

China

No

Voice

30

On Request

3-5 Business days

Purchase requirements apply, available upon request.

Colombia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Costa Rica

No

Voice

30

On Request

 

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services.

Croatia

No

Voice

30

On Request

1-3 Business days

Worldwide address and end user name are required. Numbers are not allowed for calling card services.

Cyprus

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.

Czech Rep.

No

Voice

30

On Request

1-3 Business days

Worldwide address and end user name required. Numbers are not allowed for calling card services.

Denmark

No

Voice

30

On Request

1-3 Business days

 

Ecuador

No

Voice

30

On Request

1-5 Business days

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card or callback services. Calls from CNT fixed and mobile are free for the callers. Calls from other networks may be not free of charge for the caller.

El Salvador

No

Voice

30

On Request

1 month

Not accessible from Claro & Digicel network).

Letter of intent (LOI) is mandatory. Worldwide address is required.

Egypt

No

Voice

30

On Request

1-3 Business Days

Letter of intent (LOI) is mandatory before activation.
Numbers cannot be assigned to residents/companies registered in Egypt.
Numbers are not allowed for calling card services.
National reachability: From fixed and WE networks only.

Estonia

No

Voice

30

On Request

1-3 Business days

 

Finland

No

Voice

30

On Request

1-3 Business days

 

France

No

Voice

20

On Request

5-7 Business days

Name, worldwide address, VAT id (SIREN number for French companies), telephone number, email address or http site and service usage description of the end user are requested before activation.

Georgia

No

Voice

30

On Request

20-40 Business days

Businesses: A copy of company registration, contact details (mail/phone), proof of address and Letter of intent (LOI).
Individual use: A copy of ID, proof of address and Letter of intent (LOI).

Germany

No

Voice

20

On Request

10-20 Business days

An allocation letter (with a secret code) for ITFS number issued by BNetZA is requested.

Greece

No

Voice

30

On Request

1-3 Business days

Accessible from fixed and Cosmote mobile network only.

Guatemala

No

Voice

30

On Request

20-40 Business days

Proof of address (worldwide) and LOI (attached on company letterhead) are required.

Hong Kong

No

Voice

30

On Request

1-3 Business days

 

Hungary

No

Voice

30

On Request

1-3 Business days

 

Iceland

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.

India

No

Voice 

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services. Not accessible from Reliance Jio network.

Indonesia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for callback services.

Ireland

No

Voice

30

On Request

1-3 Business days

 

Israel

No 

Voice

30

On Request

1-3 Business days

 

Italy

No

Voice

30

On Request

1-3 Business days

If a number is for call center activities, please note this Regulator’s rule:
- It is compulsory to inform the calling customer about the location of the call center operator who is answering (agent).
- In case the agent is located in an extra-EU Country it must be possible for the customer’s call to be immediately forwarded to another call center located in the European Community.

Jamaica

No

Voice

30

On Request

20-40 Business days

National Reachability: C&W and Flow fixed and mobile networks.

Letter of intent (LOI) is mandatory.

Japan

No

Voice

30

On Request

3-4 Weeks

Individuals: ID/Passport/Driver's licence, Proof of address (e.g. utility bill).
Businesses: Business registration certificate, Proof of address (e.g. utility bill).

Jordan

No

Voice

30

On Request

1-3 Business days

National Reachability: all fixed; Orange Jordan and Umniah mobile networks.

Numbers cannot be assigned to residents/companies registered in Jordan. Numbers are not allowed for calling card services.

Address (worldwide) and Letter of intent (LOI) are required.

South Korea

No

Voice

30

On Request

1-3 Business days

 

Latvia

No

Voice

5

On Request

1-3 Business days

 

Lithuania

No

Voice

30

On Request

1-3 Business days 

 

Luxembourg

No

Voice

30

On Request

1-3 Business days

Worldwide address and end user name required.

Malaysia

No

Voice

30

On Request

10-15 Business days

Worldwide address and end user name required.

Malta

No

Voice

30

On Request

1-3 Business days

DTMF not supported.

Mexico

No

Voice

30

On Request

1-3 Business days

 

Moldova

No

Voice

30

On Request

40-60 Business days

National reachability: Moldtelecom network. 

Monaco

No

Voice

30

On Request

1-3 Business days

 

Morocco

No

Voice

30

On Request

20-40 Business days

A copy of company registration file, proof of address and Letter of intent (LOI) are mandatory.
Outbound calling is not permitted. Calling card usage is not permitted.

Netherlands

No

Voice

20

On Request

4-12 Weeks

A special Netherlands ITFS Number Order Form signed by the end user is requested.
Maximum of 5 numbers can be allocated to the same end user, and each number has to be used for different service.

New Zealand

No

Voice

20

On Request

3-5 Business days

 

Norway

No

Voice

20

On Request

1-14 Business days

National business registration for business or National ID/passport copy for individuals required.

Fixed callers pay no charge, mobile callers pay airtime.

Oman

No

Voice

30

On Request

15-20 Business days

Numbers cannot be assigned to residents/companies registered in Oman. Numbers are not allowed for calling card services.

Address (worldwide) and Letter of intent (LOI) are required.

Pakistan

No

Voice

30

On Request

20-30 Business days

Business registration document (worldwide) and Letter of intent (LOI) are mandatory. Kindly note mobile access especially from Zong is not guaranteed.

Panama

No

Voice

30

On Request

1-3 months

Letter of intent (LOI) is mandatory.

Paraguay

No

Voice

30

On Request

20-60 Business days

Numbers only accessible from fixed networks.

Proof of address (worldwide) and Letter of intent (LOI) are mandatory. 

Numbers are not allowed for calling card services.

Peru

No

Voice

30

On Request

10-15 Business days

Business registration or passport/ end-User ID, email address and phone number of the end user are required.

In country address is required.

Philippines

No

Voice

30

On Request

5-10 Business days

Numbers only accessible from PLDT (fixed line) and the Smart + Digitel mobile networks.

Poland

No

Voice

30

On Request

1-3 Business days

 

Portugal

No

Voice

30

On Request

20-30 Business days

Name, worldwide address, a copy of the ID/business registration document and VAT id of the end user are required.

Qatar

No

Voice

30

On Request

20-30 business days

National reachability: Qtel fixed & mobile, Vodafone mobile networks.

Worldwide address and Letter of intent (LOI) are mandatory. Numbers cannot be assigned to residents/companies registered in Qatar.

Numbers are not allowed for calling card services.

Romania

No

Voice

30

On Request

1-3 Business days

Not accessible from 2K Telekom network.

Russia

No

Voice

20

On Request

1-3 Business days

End user name is requested before activation.
Numbers are not allowed for calling card services.

Saudi Arabia

No

Voice

30

On Request

1-5 Business days

National reachability: STC fixed network; STC, Atheed and Zain mobile networks.

Letter of intent (LOI) is mandatory. Worldwide address is required.
Numbers are not allowed for calling card services.

Serbia

No

 Voice

30 

On Request 

1-3 Business days

Numbers are not allowed for calling card services.

Singapore

No

Voice

30

On Request

1-3 Business days

End user name is requested before activation.
Numbers are not allowed for calling card services.

Slovakia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Slovenia

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

South Africa

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card or callback services.

Spain

No

Voice

20

On Request

1-3 Business days

 

Sri Lanka

No

Voice

30

On Request

20-30 Business days

Letter of intent (LOI) and worldwide address are required

Sweden

No

Voice

30

On Request

1-3 Business days

 

Switzerland

No

Voice

30

On Request

5-10 Business days

Business registration or passport/ end-User ID is required.

Worldwide address is required.

Taiwan

No

Voice

30

On Request

1-3 Business days

Business Registration Certificate is required.

Tanzania

No

Voice

30

On Request

10-15 Business days

Worldwide address and Letter of intent (LOI) are required.

Thailand

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

Trinidad and Tobago

 

No

Voice

 

 

 

Company registration file, proof of address and Letter of Intent (LOI) are mandatory.
Only access from fixed line and calling card usage is not permitted.

Turkey

No

Voice

30

On Request

10-15 Business days

Letter of Intent (LOI) is mandatory. For companies registered in Turkey a business registration document is requested additionally.
Numbers are not allowed for calling card services.
(0811) numbers are only accessible from Turk Telekom Fixed network. (0812) numbers are only accessible from Turkcell network.

Uganda

No

Voice

30

On Request

1-3 Business days

 

Ukraine

No

Voice

30

On Request

1-3 Business days

Numbers are not allowed for calling card services.

United Arab Emirates

No

Voice

30

On Request

1-3 Business days

Letter of Intent required by customer.

Numbers cannot be assigned to residents/companies registered in UAE. Numbers are not allowed for calling card services.

United Kingdom

No

Voice

20

Dashboard/API

 Instant

 

United States

No

Voice, SMS

30

Dashboard/API

 Instant

If you have an existing US toll free we can port it for you to enable SMS. You can port up to 50 numbers free of charge.

United States

No

Voice

30

Dashboard/API

Instant 

 

Uruguay

No

Voice

30

On Request

3-5 Business days

Letter of intent (LOI) is mandatory and worldwide address is required.

Vietnam

No

Voice

30

On Request

1-3 Business days

Worldwide address is required. Numbers cannot be assigned to residents/companies registered in Vietnam. 3 numbers will be assigned, 1 number for Mobifone mobile network, 1 for Viettel fixed and mobile network and last 1 for VNPT fixed network, Vinaphone Mobile, and SPT network.

*Number Order Lead Time is an estimate and purchase requirements must be met prior.

Additional Information

For more information, see the following articles:

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