Question
In which countries does Vonage have voice numbers?
Applies To
- Voice Numbers
- Toll-Free
- Regional Restrictions
Answer
The features of voice numbers that Vonage has available are listed by country in the table below. If you need to receive calls in a country that isn't listed below, you can use numbers from one of the countries that have international reach. This would require your customers to make international calls. Numbers without a managed inbound reach list support inbound international calls on a best-effort basis only.
For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to fulfill.
|
Country |
Number Type |
Availability |
Number Order Lead Time* |
Notes & Purchase Requirements |
Concurrent inbound calls per number |
||
|
Angola |
No |
Landline |
On request |
1-5 Business days |
50 |
||
|
Argentina |
Yes |
Landline | Instant | Inbound only |
50 |
||
|
Australia |
Yes |
Landline |
Instant |
|
1 |
||
|
Austria |
Yes |
Landline |
Yes |
On request |
1-5 Business days | Proof of Local address required: • Invoice from a network operator with another DID in the same area. Issued to the end customer. • Invoice from an internet provider for Internet access with a fixed IP address located in the right area. Issued to the end customer. |
50 |
|
Belgium |
Yes |
Landline |
Instant |
Adult services not allowed |
50 |
||
| Bosnia And Herzegovina
|
No |
Landline |
On request |
1-5 Business days |
Nomadic numbers (070) offered only. |
50 |
|
|
Brazil |
No |
Landline |
Instant |
STFC License needed for calling card services |
50 |
||
|
Bulgaria |
No |
Landline |
Instant |
Adult services not allowed. Hefty fines if numbers are abused. Strictly no outbound calls. Suspicious call flows can be blocked for national calls |
50 |
||
|
Canada |
|
See SMS+Voice |
|
||||
|
Cambodia |
No |
Landline | Instant | Inbound only |
2 |
||
|
Cayman Islands |
No |
Landline |
Instant |
Video calls not supported. |
50 |
||
|
Chile |
Yes |
Landline | Instant |
50 |
|||
|
China |
Yes |
Landline |
On request |
3 Weeks |
Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), more details of use case |
2 |
|
|
Colombia |
Yes |
Landline |
Instant |
Adult services not allowed. Called back services not allowed. |
2 |
||
|
Costa Rica |
Yes |
Landline |
On request |
14 Business days |
2 |
||
|
Croatia |
No |
Landline |
On Request |
2-3 Weeks | The end-user (residential/corporate) must be located in the same geographic zone as the number. End-user address is required before activation. Numbers are not allowed for calling card services |
50 |
|
|
Cyprus |
Yes |
Landline | Instant |
50 |
|||
|
Czechia |
|
See SMS+Voice |
|
||||
|
Denmark |
Yes |
Landline |
On Request |
2-3 Weeks |
Adult services not allowed |
50 |
|
|
Dominican Republic |
No |
Landline | Instant |
50 |
|||
|
Ecuador |
No |
Mobile |
On Request |
2-3 Weeks |
2 |
||
|
El Salvador |
No |
Landline | Instant |
5 |
|||
|
Estonia |
Yes |
Landline | Yes |
On Request |
2-3 Weeks | A copy of the ID/business registration document and address of the end-user are requested before activation |
50 |
|
Finland |
Yes |
Landline | On Request |
1-2 Weeks |
Adult services not permitted. Video calls not supported. Local address required |
50 |
|
|
France |
Yes |
Landline |
On Request |
2-3 Weeks |
Proof of local address required, utility bill or similar will suffice |
50 |
|
|
Germany |
Yes |
Landline |
On Request |
1-3 Business days |
Proof of local address required: ID copy for individual and business registration copy for business users.
For direct use only. Onward reselling of numbers is prohibited.
Proof of the number requirement
When applying for more than one hundred (100) telephone numbers, the end customer must submit a certificate of need to the Federal Network Agency. |
50 | |
|
Georgia |
Yes |
Landline |
On Request |
2-3 Weeks |
50 |
||
|
Ghana |
No |
Mobile | Instant |
50 |
|||
|
Greece |
No |
Landline | Instant |
50 |
|||
|
Grenada |
No |
Landline |
Instant |
Video calls not supported |
2 |
||
|
Guatemala |
No |
Landline |
|
On Request |
20-40 Business days |
Outbound calling and calling card usage are not permitted. Service description and a copy of company registration are mandatory. |
3 |
|
Hong Kong |
Yes |
Landline |
On Request |
5-7 Business days | Business registration certificate or passport, proof of address (e.g. utility bill), contact number of the end user |
30 |
|
|
Hungary |
Yes |
Landline | Yes |
On Request |
2-3 Weeks |
Inbound voice only. Adult services not allowed |
50 |
|
Indonesia |
Yes |
Landline | On Request |
5-7 Business days |
Use case and traffic volume |
20 | |
|
Ireland |
Yes |
Landline |
On Request |
2-3 Weeks | The end user (residential/corporate) must be located in the same geographic zone as the number. End user address is required before activation |
50 |
|
|
Israel |
No |
Landline |
Instant |
Not reachable from mobiles. Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telcos) See also SMS+Voice |
50 |
||
|
Italy |
Yes |
Landline |
On Request |
2-3 Weeks |
Adult services not allowed |
50 |
|
|
Ivory Coast |
Yes |
Landline |
On Request |
40-45 Business days |
50 |
||
|
Jamaica |
No |
Landline | Instant |
2 |
|||
|
Japan |
Yes |
Landline | Yes |
On Request |
5-7 Business days | Purchase requirements available upon request | 1 |
|
Jordan |
No |
Landline |
On Request |
1-5 Business days | The numbers need to be connected to a real end user and need to generate traffic. | 50 | |
|
Kazakhstan |
Yes |
Landline |
On Request |
5-7 Business days | Passport or business registration copy required | 10 | |
|
Kenya |
No |
Landline | Instant |
50 |
|||
|
Kyrgyzstan |
No |
Landline |
Yes |
On Request |
7-10 Business days |
Copy of business registration |
|
|
Latvia |
No |
Landline |
Instant |
Call through, dating, adult and group talk services not allowed |
50 |
||
|
Lithuania |
Yes |
Landline |
On Request |
1-3 Business Days |
The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address can be requested and has to be received within 48 hours, otherwise the number may be disconnected.
Numbers are for inbound voice only |
50 |
|
|
Luxembourg |
Yes |
Landline | Yes |
Instant |
None |
50 |
|
|
Macao |
No |
Mobile |
On Request |
1-3 Business Days | Use case and traffic volume |
50 |
|
|
Malaysia |
Yes |
Mobile | Yes | On Request |
3-5 Business days |
For individuals, Name, address, email address, passport/ID copy required. For business users, business name, registered address, email and business registration copy required |
1 |
| Mauritius |
Yes |
Mobile |
On Request |
5-10 Business days |
|
50 |
|
|
Mexico |
Yes |
Landline |
Instant |
|
50 |
||
|
Montenegro |
Yes |
Landline |
|
On Request |
1-3 Business days |
Max call duration is 180 mins |
30 |
|
Morocco |
No |
Landline |
|
On Request |
20-40 Business days |
A copy of company registration, business name, contact person name, phone numbers, and ID of legal representative |
30 |
|
Myanmar |
Yes |
Landline |
On Request |
Best Effort |
It is not permitted to make calls from the number/CLI. |
20 |
|
|
Netherlands |
Yes |
Landline |
Instant |
50 |
|||
|
New Zealand |
Yes |
Landline | Instant |
30 |
|||
| Nicaragua |
Yes |
Mobile |
|
On Request |
1-5 Business days |
50 |
|
|
Norway |
Yes |
Landline |
Yes |
On Request |
1-5 Business days | Inbound voice only. Organisation number, company registered address (within Norway), street code, municipality number and proof of Norwegian business registration required. |
50 |
|
Panama |
No |
Landline |
Instant |
50 |
|||
|
Peru |
No |
Landline | Instant |
50 |
|||
|
Puerto Rico |
Yes |
Landline | Yes | On Request |
14 Business days |
|
30 |
|
Philippines |
Yes |
Landline | Yes | On Request | 2 weeks | Name, company name, contact phone number and proof of address are required |
1 |
|
Poland |
No |
Landline |
On Request |
5-7 Business days |
Adult services not allowed Inbound voice only Copy of ID/business registration required |
50 |
|
|
Portugal |
Yes |
Landline | Yes |
Instant |
Adult services not allowed |
50 |
|
|
Romania |
No |
Landline |
Instant |
Adult services not allowed Inbound voice only |
50 |
||
|
Russia |
No |
Landline |
On Request |
2-3 Weeks |
Adult services not allowed. A copy of the ID/business registration document, a proof of address, contact phone number, and email address of the end user are requested before activation. |
50 |
|
| Serbia |
Yes |
Landline |
On Request |
1-5 Business days |
50 |
||
|
Singapore |
No |
Landline |
On Request |
5-7 Business days |
For individuals, copy of document indicating ID number (e.g. passport, employment pass or identity card), proof of address (e.g. utility bill) For business users, business registration document, proof of address (e.g. utility bill) |
1 |
|
|
Slovenia |
Yes |
Landline |
Instant |
Adult services not allowed. Local address required Numbers are for inbound voice only |
50 |
||
|
South Africa |
No |
Landline | Yes |
Instant |
Excludes 8ta/telcom |
50 |
|
|
South Korea |
|
|
|
|
|
||
|
Spain |
Yes |
Landline |
On Request |
1-2 Weeks |
Adult services not allowed. Proof of local address required |
50 |
|
|
Sri Lanka |
Yes |
Mobile |
On Request |
20-60 Business days |
Letter of intent (LOI) and worldwide address are required |
50 |
|
|
Sweden |
Yes |
Landline |
On Request |
1-2 Weeks |
Adult services not allowed |
50 |
|
|
Switzerland |
Yes |
Landline | Yes |
Instant |
Adult services not allowed Address required |
50 |
|
|
Taiwan |
No |
Landline | Yes |
On Request |
10 Business days |
Taiwan business registration certificate, proof of address, contact number of the end user, passport or ID |
1 |
|
Thailand |
Yes |
Landline |
On Request |
3-5 Business days |
Use case and traffic volume |
2 |
|
| Tunisia |
Yes |
Landline |
On Request |
3-5 Business Days |
It is not permitted to make calls from the number/CLI. |
50 |
|
|
Turkey |
No |
Landline |
On Request |
3-5 Business days |
Local address required. An ID or passport of a company representative in Turkey, and a business registration document is requested. Inbound only unless stated otherwise. |
50 |
|
|
Uganda |
Yes |
Landline | On Request |
1-5 Business days |
|
50 | |
|
Ukraine |
No | Landline | Yes | On Request |
1-5 Business days |
Not allowed for calling card and callback services. Max call duration (min): 180 |
50 |
|
United Kingdom |
Yes |
Landline | Yes | Dashboard/API |
Instant |
|
50 |
|
United States |
|
See SMS+Voice |
|
||||
|
Venezuela |
No |
Landline |
Instant |
None |
2 |
||
|
Vietnam |
No |
Landline |
On Request |
1-2 Weeks |
Inbound voice only |
1 |
*Number Order Lead Time is an estimate and purchase requirements must be met prior. The lead time may increase if the requested geographical number range is not stocked.
Additional Information
More information can be found in the following articles:
- Features and Restrictions of Voice by Country
- For combined SMS and voice number features, see SMS + Voice Numbers Features Overview
- For SMS number features, see SMS Numbers Features Overview
- For toll-free number features, see Toll-free Numbers Features Overview
