Voice Numbers Features Overview – Vonage API Support

Question

In which countries does Vonage have voice numbers?

Applies To

Voice Numbers
Toll-Free
Regional Restrictions

Answer

The features of voice numbers that Vonage has available are listed by country in the table below. If you need to receive calls in a country that isn't listed below, you can use numbers from one of the countries that have international reach. This would require your customers to make international calls. Numbers without a managed inbound reach list support inbound international calls on a best-effort basis only.

For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to fulfill.

Country	International reach for inbound voice call	Number Type	Address required?	Availability	Number Order Lead Time*	Notes & Purchase Requirements	Concurrent inbound calls per number
Angola	No	Landline		On request	1-5 Business days		50
Argentina	Yes	Landline		Dashboard/API	Instant	Inbound only	50
Australia	Yes	Landline	Yes	Dashboard/API	Instant		1
Austria	Yes	Landline	Yes	On request	1-5 Business days	Proof of Local address required: • Invoice from a network operator with another DID in the same area. Issued to the end customer. • Invoice from an internet provider for Internet access with a fixed IP address located in the right area. Issued to the end customer.	50
Belgium	Yes	Landline	Yes	Dashboard/API	Instant	Adult services not allowed See also SMS+Voice	50
Bosnia And Herzegovina	No	Landline		On request	1-5 Business days	Nomadic numbers (070) offered only.	50
Brazil	No	Landline		Dashboard/API	Instant	STFC License needed for calling card services	50
Bulgaria	No	Landline		Dashboard/API	Instant	Adult services not allowed. Hefty fines if numbers are abused. Strictly no outbound calls. Suspicious call flows can be blocked for national calls	50
Canada		See SMS+Voice			See SMS+Voice
Cambodia	No	Landline		Dashboard/API	Instant	Inbound only	2
Cayman Islands	No	Landline		Dashboard/API	Instant	Video calls not supported.	50
Chile	Yes	Landline		Dashboard/API	Instant		50
China	Yes	Landline		On request	3 Weeks	Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), more details of use case	2
Colombia	Yes	Landline		Dashboard/API	Instant	Adult services not allowed. Called back services not allowed.	2
Costa Rica	Yes	Landline		On request	14 Business days		2
Croatia	No	Landline		On Request	2-3 Weeks	The end-user (residential/corporate) must be located in the same geographic zone as the number. End-user address is required before activation. Numbers are not allowed for calling card services	50
Cyprus	Yes	Landline		Dashboard/API	Instant		50
Czechia		See SMS+Voice			See SMS+Voice
Denmark	Yes	Landline	Yes	On Request	2-3 Weeks	Adult services not allowed	50
Dominican Republic	No	Landline		Dashboard/API	Instant		50
Ecuador	No	Mobile		On Request	2-3 Weeks		2
El Salvador	No	Landline		Dashboard/API	Instant		5
Estonia	Yes	Landline	Yes	On Request	2-3 Weeks	A copy of the ID/business registration document and address of the end-user are requested before activation	50
Finland	Yes	Landline		On Request	1-2 Weeks	Adult services not permitted. Video calls not supported. Local address required See also SMS+Voice	50
France	Yes	Landline	Yes	On Request	2-3 Weeks	See also SMS+Voice Proof of local address required, utility bill or similar will suffice	50
Germany	Yes	Landline	Yes	On Request	1-3 Business days	Proof of local address required: ID copy for individual and business registration copy for business users. For direct use only. Onward reselling of numbers is prohibited. Proof of the number requirement If more than three (3) telephone numbers are requested for an end customer contract, the end customer must provide proof of need (e.g. list of employees, list of extensions, circuit diagram, etc.) at the same time as the telephone number request. When applying for more than one hundred (100) telephone numbers, the end customer must submit a certificate of need to the Federal Network Agency.	50
Georgia	Yes	Landline		On Request	2-3 Weeks		50
Ghana	No	Mobile		Dashboard/API	Instant		50
Greece	No	Landline		Dashboard/API	Instant		50
Grenada	No	Landline		Dashboard/API	Instant	Video calls not supported	2
Guatemala	No	Landline		On Request	20-40 Business days	Outbound calling and calling card usage are not permitted. Service description and a copy of company registration are mandatory.	3
Hong Kong	Yes	Landline	Yes	On Request	5-7 Business days	Business registration certificate or passport, proof of address (e.g. utility bill), contact number of the end user	30
Hungary	Yes	Landline	Yes	On Request	2-3 Weeks	Inbound voice only. Adult services not allowed. The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of location can be requested and has to be received within 48 hours, otherwise the number could be disconnected. Valid proofs of address include an utility bills (all issued in the previous 6 months) and government documents (issued in the previous year)	50
Indonesia	Yes	Landline		On Request	5-7 Business days	Use case and traffic volume	20
Ireland	Yes	Landline	Yes	On Request	2-3 Weeks	The end user (residential/corporate) must be located in the same geographic zone as the number. End user address is required before activation	50
Israel	No	Landline		Dashboard/API	Instant	Not reachable from mobiles. Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telcos) See also SMS+Voice	50
Italy	Yes	Landline	Yes	On Request	2-3 Weeks	Adult services not allowed The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address is required before activation.	50
Ivory Coast	Yes	Landline		On Request	40-45 Business days		50
Jamaica	No	Landline		Dashboard/API	Instant		2
Japan	Yes	Landline	Yes	On Request	5-7 Business days	Purchase requirements available upon request	1
Jordan	No	Landline		On Request	1-5 Business days	The numbers need to be connected to a real end user and need to generate traffic.	50
Kazakhstan	Yes	Landline		On Request	5-7 Business days	Passport or business registration copy required	10
Kenya	No	Landline		Dashboard/API	Instant		50
Kyrgyzstan	No	Landline	Yes	On Request	7-10 Business days	Copy of business registration Passport/ID copy Registered address
Latvia	No	Landline	Yes	Dashboard/API	Instant	Call through, dating, adult and group talk services not allowed	50
Lithuania	Yes	Landline		On Request	1-3 Business Days	The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address can be requested and has to be received within 48 hours, otherwise the number may be disconnected. Numbers are for inbound voice only	50
Luxembourg	Yes	Landline	Yes	Dashboard/API	Instant	A copy of the ID/business registration document and address (National) of the end user are requested before activation.	50
Macao	No	Mobile		On Request	1-3 Business Days	Use case and traffic volume	50
Malaysia	Yes	Mobile	Yes	On Request	3-5 Business days	For individuals, Name, address, email address, passport/ID copy required. For business users, business name, registered address, email and business registration copy required	1
Mauritius	Yes	Mobile		On Request	5-10 Business days		50
Mexico	Yes	Landline		Dashboard/API	Instant		50
Montenegro	Yes	Landline		On Request	1-3 Business days	Max call duration is 180 mins	30
Morocco	No	Landline		On Request	20-40 Business days	A copy of company registration, business name, contact person name, phone numbers, and ID of legal representative	30
Myanmar	Yes	Landline	Yes	On Request	Best Effort	It is not permitted to make calls from the number/CLI. Company name and worldwide address are mandatory. Min 12 months commitment.	20
Netherlands	Yes	Landline	Yes	Dashboard/API	Instant	See also SMS+Voice Local regulations in the Netherlands require that you provide a business or personal address in the same region as the number	50
New Zealand	Yes	Landline		Dashboard/API	Instant		30
Nicaragua	Yes	Mobile		On Request	1-5 Business days		50
Norway	Yes	Landline	Yes	On Request	1-5 Business days	Inbound voice only. Organisation number, company registered address (within Norway), street code, municipality number and proof of Norwegian business registration required.	50
Panama	No	Landline	Yes	Dashboard/API	Instant	The end user name and address (Global) are requested before activation.	50
Peru	No	Landline		Dashboard/API	Instant		50
Puerto Rico	Yes	Landline	Yes	On Request	14 Business days		30
Philippines	Yes	Landline	Yes	On Request	2 weeks	Name, company name, contact phone number and proof of address are required	1
Poland	No	Landline		On Request	5-7 Business days	Adult services not allowed Inbound voice only Copy of ID/business registration required See also SMS+Voice	50
Portugal	Yes	Landline	Yes	Dashboard/API	Instant	Adult services not allowed Local regulations in Portugal require that you provide a business or personal address in the same region as the number.	50
Romania	No	Landline		Dashboard/API	Instant	Adult services not allowed Inbound voice only See also SMS+Voice	50
Russia	No	Landline		On Request	2-3 Weeks	Adult services not allowed. A copy of the ID/business registration document, a proof of address, contact phone number, and email address of the end user are requested before activation. Numbers are not allowed for calling card and callback services.	50
Serbia	Yes	Landline	Yes	On Request	1-5 Business days		50
Singapore	No	Landline	Yes	On Request	5-7 Business days	For individuals, copy of document indicating ID number (e.g. passport, employment pass or identity card), proof of address (e.g. utility bill) For business users, business registration document, proof of address (e.g. utility bill)	1
Slovenia	Yes	Landline	Yes	Dashboard/API	Instant	Adult services not allowed. Local address required Numbers are for inbound voice only	50
South Africa	No	Landline	Yes	Dashboard/API	Instant	For GEO numbers the end user (residential/corporate) must be located in the same geographic zone as the number. End user address is requested before activation. Excludes 8ta/telcom	50
South Korea		See SMS+Voice			See SMS+Voice
Spain	Yes	Landline	Yes	On Request	1-2 Weeks	Adult services not allowed. Proof of local address required	50
Sri Lanka	Yes	Mobile	Yes	On Request	20-60 Business days	Letter of intent (LOI) and worldwide address are required	50
Sweden	Yes	Landline	Yes	On Request	1-2 Weeks	Adult services not allowed See also SMS+Voice	50
Switzerland	Yes	Landline	Yes	Dashboard/API	Instant	Adult services not allowed Address required	50
Taiwan	No	Landline	Yes	On Request	10 Business days	Taiwan business registration certificate, proof of address, contact number of the end user, passport or ID	1
Thailand	Yes	Landline		On Request	3-5 Business days	Use case and traffic volume	2
Tunisia	Yes	Landline		On Request	3-5 Business Days	It is not permitted to make calls from the number/CLI.	50
Turkey	No	Landline		On Request	3-5 Business days	Local address required. An ID or passport of a company representative in Turkey, and a business registration document is requested. Inbound only unless stated otherwise.	50
Uganda	Yes	Landline		On Request	1-5 Business days		50
Ukraine	No	Landline	Yes	On Request	1-5 Business days	Not allowed for calling card and callback services. Max call duration (min): 180 A copy of the ID/business registration document and a proof of address (not older than 6 months) are requested before activation.	50
United Kingdom	Yes	Landline	Yes	Dashboard/API	Instant		50
United States		See SMS+Voice			See SMS+Voice
Venezuela	No	Landline		Dashboard/API	Instant	None	2
Vietnam	No	Landline		On Request	1-2 Weeks	Inbound voice only	1

*Number Order Lead Time is an estimate and purchase requirements must be met prior. The lead time may increase if the requested geographical number range is not stocked.

Additional Information

More information can be found in the following articles:

Features and Restrictions of Voice by Country
For combined SMS and voice number features, see SMS + Voice Numbers Features Overview
For SMS number features, see SMS Numbers Features Overview
For toll-free number features, see Toll-free Numbers Features Overview