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Voice Numbers Features Overview


Question

In which countries does Vonage have voice numbers?

Applies To

  • Voice Numbers
  • Toll-Free
  • Regional Restrictions

Answer

The features of voice numbers that Vonage has available are listed by country in the table below. If you need to receive calls in a country that isn't listed below, you can use numbers from one of the countries that have international reach. This would require your customers to make international calls. Numbers without a managed inbound reach list support inbound international calls on a best-effort basis only.

For numbers that are available for purchase upon request, contact your Account Manager to start your order. On-demand requests can take up to 3 weeks to fulfill.

Country

International reach for inbound voice call

Number Type

Address required?

Availability

Number Order Lead Time*

Notes & Purchase Requirements

Concurrent inbound calls per number

Angola

No

Landline  

On request

1-5 Business days  

50

Argentina

Yes

Landline  

Dashboard/API

Instant Inbound only 

50

Australia

Yes

Landline

Yes

Dashboard/API

Instant

 

1

Austria

 Yes

Landline

Yes 

On request 

1-5 Business days Proof of Local address required:
• Invoice from a network operator with another DID in the same area. Issued to the end customer.
• Invoice from an internet provider for Internet access with a fixed IP address located in the right area. Issued to the end customer. 

 50

Belgium

Yes

Landline

Yes

Dashboard/API

Instant 

Adult services not allowed  

See also SMS+Voice

50

Bosnia And Herzegovina

 

No

Landline  

On request

1-5 Business days

Nomadic numbers (070) offered only.

50

Brazil

No

Landline  

Dashboard/API

Instant

STFC License needed for calling card services

50

Bulgaria

No

Landline  

Dashboard/API

Instant 

Adult services not allowed. Hefty fines if numbers are abused. Strictly no outbound calls. Suspicious call flows can be blocked for national calls

50

Canada

 

See SMS+Voice     

See SMS+Voice  

 

 

Cambodia

No

Landline  

Dashboard/API

Instant Inbound only 

2

Cayman Islands

No

Landline  

Dashboard/API

Instant 

Video calls not supported.

50

Chile

Yes

Landline  

Dashboard/API

Instant   

50

China

Yes

Landline  

On request

3 Weeks 

Company registration file, proof of address (e.g. utility bill), proof of identity (ID/Passport), more details of use case

2

Colombia

Yes

Landline  

Dashboard/API

Instant 

Adult services not allowed. Called back services not allowed.

2

Costa Rica

Yes

Landline  

On request

14 Business days  

2

Croatia

No

Landline  

On Request

2-3 Weeks The end-user (residential/corporate) must be located in the same geographic zone as the number. End-user address is required before activation.
Numbers are not allowed for calling card services 

50

Cyprus

Yes

Landline  

Dashboard/API

Instant   

50

Czechia

 

See SMS+Voice     

 See SMS+Voice

 

 

Denmark

Yes

Landline

Yes

On Request

2-3 Weeks 

Adult services not allowed

50

Dominican Republic

No

Landline  

Dashboard/API

Instant  

50

Ecuador

No

Mobile  

On Request

2-3 Weeks   

2

El Salvador

No

Landline  

Dashboard/API

Instant   

5

Estonia

Yes

Landline  Yes

On Request

2-3 Weeks  A copy of the ID/business registration document and address of the end-user are requested before activation 

50

Finland

Yes

Landline   On Request

1-2 Weeks

Adult services not permitted. Video calls not supported.

Local address required

See also SMS+Voice

50

France

Yes

Landline

Yes

On Request

2-3 Weeks 

See also SMS+Voice

Proof of local address required, utility bill or similar will suffice

50

Germany

Yes

Landline

Yes

On Request

1-3 Business days

Proof of local address required: ID copy for individual and business registration copy for business users.

 

For direct use only. Onward reselling of numbers is prohibited.

 

Proof of the number requirement
If more than three (3) telephone numbers are requested for an end customer contract, the end customer must provide proof of need (e.g. list of employees, list of extensions, circuit diagram, etc.) at the same time as the telephone number request.

 

When applying for more than one hundred (100) telephone numbers, the end customer must submit a certificate of need to the Federal Network Agency.

50

Georgia

Yes

Landline  

On Request

2-3 Weeks  

50

Ghana

No

Mobile  

Dashboard/API

Instant   

50

Greece

No

Landline  

Dashboard/API

Instant   

50

Grenada

No

Landline  

Dashboard/API

Instant 

Video calls not supported

2

Guatemala

No

Landline

 

On Request

20-40 Business days

Outbound calling and calling card usage are not permitted.

Service description and a copy of company registration are mandatory.

3

Hong Kong

Yes 

Landline

Yes

On Request

5-7 Business days  Business registration certificate or passport, proof of address (e.g. utility bill), contact number of the end user

30

Hungary

Yes

Landline  Yes

On Request

2-3 Weeks

Inbound voice only. Adult services not allowed.

The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of location can be requested and has to be received within 48 hours, otherwise the number could be disconnected. Valid proofs of address include an utility bills (all issued in the previous 6 months) and government documents (issued in the previous year)

50

Indonesia

Yes

Landline   On Request

5-7 Business days 

Use case and traffic volume 

20

Ireland

Yes

Landline

Yes

On Request

2-3 Weeks  The end user (residential/corporate) must be located in the same geographic zone as the number. End user address is required before activation 

50

Israel

No

Landline  

Dashboard/API

Instant

Not reachable from mobiles. Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telcos)

See also SMS+Voice

50

Italy

Yes

Landline

Yes

On Request

2-3 Weeks

Adult services not allowed

 

The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address is required before activation.

50

Ivory Coast

Yes

Landline  

On Request

40-45 Business days  

50

Jamaica

No

Landline  

Dashboard/API

Instant   

2

Japan

Yes

Landline Yes

On Request

5-7 Business days  Purchase requirements available upon request  1 

Jordan

No

Landline  

On Request

1-5 Business days The numbers need to be connected to a real end user and need to generate traffic.  50

Kazakhstan

Yes

Landline  

On Request

5-7 Business days Passport or business registration copy required  10

Kenya

No

Landline  

Dashboard/API

Instant  

50

Kyrgyzstan

No

Landline

Yes

On Request

7-10 Business days

Copy of business registration
Passport/ID copy
Registered address

 

Latvia

No

Landline

Yes

Dashboard/API

Instant

Call through, dating, adult and group talk services not allowed

50

Lithuania

Yes

Landline  

On Request

1-3 Business Days  

The end user (residential/corporate) must be located in the same geographic zone as the number. A proof of address can be requested and has to be received within 48 hours, otherwise the number may be disconnected.

 

Numbers are for inbound voice only

50

Luxembourg

Yes

Landline Yes

Dashboard/API

Instant 

A copy of the ID/business registration document and address (National) of the end user are requested before activation.

50

Macao

No

Mobile  

On Request

1-3 Business Days   Use case and traffic volume 

50

Malaysia

Yes

Mobile Yes  On Request

3-5 Business days 

For individuals, Name, address, email address, passport/ID copy required.

For business users, business name, registered address, email and business registration copy required 

1

Mauritius

Yes

Mobile  

On Request

5-10 Business days 

 

50

Mexico

Yes

Landline  

Dashboard/API

Instant 

 

50

Montenegro

Yes

Landline

 

On Request

1-3 Business days

Max call duration is 180 mins

30

Morocco

No

Landline

 

On Request

20-40 Business days

A copy of company registration, business name, contact person name, phone numbers, and ID of legal representative

30

Myanmar

Yes

Landline

Yes

On Request

Best Effort

It is not permitted to make calls from the number/CLI.
Company name and worldwide address are mandatory.
Min 12 months commitment.

20

Netherlands

Yes

Landline

Yes

Dashboard/API

Instant 

See also SMS+Voice

Local regulations in the Netherlands require that you provide a business or personal address in the same region as the number

50

New Zealand

Yes

Landline  

Dashboard/API

Instant  

30

Nicaragua

Yes

Mobile

 

On Request

1-5 Business days  

50

Norway

Yes

Landline

Yes

On Request

1-5 Business days Inbound voice only. Organisation number, company registered address (within Norway), street code, municipality number and proof of Norwegian business registration required.

50

Panama

No

Landline

Yes

Dashboard/API

Instant  The end user name and address (Global) are requested before activation.

50

Peru

No

Landline  

Dashboard/API

Instant   

50

Puerto Rico

Yes

 Landline Yes  On Request 

14 Business days

 

30

Philippines

Yes

Landline Yes On Request 2 weeks Name, company name, contact phone number and proof of address are required

1

Poland

No

Landline  

On Request

5-7 Business days

Adult services not allowed

Inbound voice only

Copy of ID/business registration required

 See also SMS+Voice

50

Portugal

Yes

Landline Yes 

Dashboard/API

Instant 

Adult services not allowed

Local regulations in Portugal require that you provide a business or personal address in the same region as the number. 

50

Romania

No

Landline  

Dashboard/API

Instant 

Adult services not allowed  

Inbound voice only

See also SMS+Voice

50

Russia

No

Landline  

On Request

2-3 Weeks 

Adult services not allowed.

A copy of the ID/business registration document, a proof of address, contact phone number, and email address of the end user are requested before activation.
Numbers are not allowed for calling card and callback services.

50

Serbia

Yes

Landline

Yes

On Request

1-5 Business days  

50

Singapore

No

Landline

Yes

On Request

5-7 Business days 

For individuals, copy of document indicating ID number (e.g. passport, employment pass or identity card), proof of address (e.g. utility bill)

For business users, business registration document, proof of address (e.g. utility bill)

1

Slovenia

Yes

Landline

Yes

Dashboard/API

 Instant

Adult services not allowed.

Local address required

Numbers are for inbound voice only

50

South Africa

No

Landline Yes

Dashboard/API

Instant 

For GEO numbers the end user (residential/corporate) must be located in the same geographic zone as the number. End user address is requested before activation.

Excludes 8ta/telcom

50

South Korea

 

See SMS+Voice

 

 

See SMS+Voice 

 

 

Spain

Yes

Landline

Yes

On Request

1-2 Weeks 

Adult services not allowed. Proof of local address required

50

Sri Lanka

Yes

Mobile

Yes

On Request

20-60 Business days

Letter of intent (LOI) and worldwide address are required

50

Sweden

Yes

Landline

Yes

On Request

1-2 Weeks

Adult services not allowed  

See also SMS+Voice

50

Switzerland

Yes

Landline Yes

Dashboard/API

Instant 

Adult services not allowed  Address required

50

Taiwan

No

Landline Yes

On Request

10 Business days 

Taiwan business registration certificate, proof of address, contact number of the end user, passport or ID

 1

Thailand

Yes

Landline  

On Request

3-5 Business days

Use case and traffic volume 

2

Tunisia

Yes

Landline  

On Request

3-5 Business Days

It is not permitted to make calls from the number/CLI.

50

Turkey

No

Landline  

On Request

3-5 Business days 

Local address required. An ID or passport of a company representative in Turkey, and a business registration document is requested. Inbound only unless stated otherwise.

50

Uganda

Yes

Landline   On Request

1-5 Business days 

 

50

Ukraine

No Landline Yes On Request

1-5 Business days

Not allowed for calling card and callback services.

Max call duration (min): 180
A copy of the ID/business registration document and a proof of address (not older than 6 months) are requested before activation.

50

United Kingdom

Yes

Landline Yes Dashboard/API

Instant 

 

50 

United States

 

See SMS+Voice     

See SMS+Voice 

 

 
Uzbekistan

 

Yes

Mobile Yes

On Request

1 weeks

Worldwide address and proof in form of ID/business registration required

40

Venezuela

No

Landline  

Dashboard/API

Instant 

None

2

Vietnam

No

Landline  

On Request

1-2 Weeks 

Inbound voice only 

1

*Number Order Lead Time is an estimate and purchase requirements must be met prior. The lead time may increase if the requested geographical number range is not stocked.

Additional Information

More information can be found in the following articles:

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