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Do US short codes support Puerto Rico mobile networks?


Question

Do US short codes support sending SMS to Puerto Rico?

Applies To

  • US Short Code
  • SMS
  • Puerto Rico

Answer

US short codes will reach AT&T Puerto Rico, T-Mobile Puerto Rico, and Sprint Puerto Rico, but US short codes do not reach OpenMobile and Claro.

For customers using a dedicated short code trying to reach Puerto Rico users, if you receive error code 12 (destination unreachable), you can build your own logic to retry using a US SMS-enabled toll-free number or long virtual number.

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