Can I transcribe my call?

Question

  • Can Voice API transcribe my calls?
  • How can I transcribe my calls?
  • Transcription of Voice API calls

Answer

We do not offer a transcription service within Voice API currently, but is will be available in a future release. You can always parse the recording from a call to a third party application to transcribe the call after it has finished. Alternatively, you can use a WebSocket endpoint and connect to a third party application to transcribe your calls in real time from speech to text using Voice API. You can find further information in our documentation: Voice API > WebSocket

Example transcription services you can use are Google Speech, IBM Watson and Microsoft Cognitive Services.

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